How can we help you?

Browse through our comprehensive list of help topics below

Top Questions

How do I change the email address where my newsletters are sent?

You can change the email address where you receive newsletters and other notifications in a few simple steps:

  1. Log in to
  2. Click My Account at the top of the page.
  3. Click the My Account tab.
  4. Click Subscriptions on the left hand side of the page.
  5. Type in your new email address in the box under Your Seller & Buyer email notifications.
  6. Click Change.

How do I update my address?

Follow these simple steps to update your address:

  1. Log in to
  2. Click on My Account at the top of the page.
  3. Click on the My Account tab.
  4. Click on Your Saved Addresses on the left hand side of the page.
  5. This will bring up a page with your current addresses. From here, you can edit or delete an existing address or add a new address.

How can I search by item number?

 Searching by item number can save you time, as each item number is unique. This means you don't have to scroll through listings to find the item you want.

To search by item number:

1.    Type the item number in the Search box 

         2.    Click Search.

How do I stop spam?

Spam means emails you don't want. Spam can include unwanted advertising, pornography and scams designed to cheat you out of your money. 

Sometimes spam comes from companies or websites you've already registered with. Most reputable companies will have an unsubscribe option in their emails. Clicking on unsubscribe will stop the company from sending you unwanted emails.

Often, however, spam comes from people or companies you've never heard of. They guess, buy or steal your email address.

Spam from MrBuyGuy Members

If you receive unwanted emails from another MrBuyGuy member, you can make a complaint at the Information Commissioner's Office website.

Here are some tips to help reduce spam:

  • Don't publish your email address on the Internet.
  • Don't choose an email address that spammers could guess easily, like ‘’.
  • Only give your main email address to people and companies you trust. If a website you're going to use only once asks you for an email address, get a new, free email address just for that site.
  • Read the privacy policies of the websites you visit. A good privacy policy should guarantee that the website will never sell your email address. See MrBuyGuy's privacy policy.
  • Use the highest anti-spam setting on your email program. But be careful. This could send some emails you do want into your junk folder. Be sure to check your junk folder regularly.
  • If you've already received spam, don't open it. Opening spam will tells the spammer that your email address is valid. They'll  keep on spamming you and could sell your email address to other spammers
  • Turn off email images. You can do this by changing your email program's default settings. A spammer can use an image within an email to tell if you've opened it.
  • Don't forward any marketing emails to your friends, or they'll be spammed, too.

Your Internet Service Provider and email program will be able to provide you with more tools for reducing spam.

What is an unpaid item?

When you buy or bid successfully on an item, you commit to pay. If you fail to make a payment,  an unpaid item case may be opened. 

If you don't pay or you fail to reach an agreement with the seller within 4 days, MrBuyGuy will record an unpaid item on your account.

This can lead to your account being restricted or suspended.

How do I complete the auction process once i have sold an item?

MrBuyGuy's comprehensive auction management system allows you to complete your auction once you have sold your item. When your item has been sold,  MrBuyGuy will send you an email, congragulating you on the sale of your item and letting you know the details, such as howm cuh t the item sold for and who the purchaser was. 

The email will also contain a link that will take you to the auction managment area.  Alternatively, you can also find this link by logging in to your MrBuyGuy, then clicking on Sold Items under Selling in your dashboard.  Click Choose under the item you have sold, then click Manage.  The Auction Manager page will give you information about the sale, such as the buyer's name, their feedback and profile rating, when they were last online, how much your item sold for and the associated shipping charge.  It will also tell you when the buyer was last online.  Underneath this information, you will see the current status of the auction sale process. 

If you do not hear from the buyer within a reasonable period you can send them a reminder from this page.  To do this simply click Resend Payment Details.   MrBuyGuy will then send the buyer an email reminding them to pay you.  

Sometiimes, you may receive an email from the buyer asking you to confirm shipping costs associated with the auction, for example, if the buyer is based overseas of if you didn't clarify the shipping costs when you listed the auction.  If this happnes,  confirm the shipping costs by clicking on the link provided in the email and entering the total shipping cost.  You will be able to see the buyers shipping address, which will help you determine what the shipping cost should be.  Once you have confirmed the shipping cost the buyer will be notified and should pay for the item.  You will be notified once they have paid.

If payment is via direct deposit, you whill have to check your bank statement for payment.   Once you receive the payment, return to Auction Manager and  confirm that the buyer has paid.

Once your buyer has paid you will be prompted to ship the item. You can enter in any track and trace details in the text area provided.  Once you have shipped your item, confirm this in Auction Manager.  The buyer will then be notified to look out for the package. Once they receive the package, they will confirm this, and you will receive a notification that the package has been received. 

At this point, the auction process will have  been completed. You will then be prompted to provide feedback on the buyer.

Which payment method should I use, and how should I pay?

 It's up to the seller to decide which payment method to accept. The seller's chosen payment method will appear in the item description.  The seller may allow you a choice of more than one payment method.  To decide which one is best for you, see Choosing a Payment Method.

Whichever method you choose, you can pay for your item by

1.  Clicking the Pay Now button in the listing.

2. Making sure your shipping address is correct, then confirming your shipping and payment methods.

3. Once you are sure all the information is accurate, clicking Confirm and Proceed.

Why was my account suspended?

MrBuyGuy will suspend your account if you violate the website Terms & Conditions.

Contact us to find out why your account was suspended.

How do I subscribe to the newsletter?

By subscribing to our newsletter, you'll get the latest news on great bargains from all over the Internet.

You can subscribe when you register, by ticking the box at the bottom of the page.

Here's how to subscribe if you've already registered:

  1. Log in to MrBuyGuy.
  2. Click My Account at the top of the page.
  3. Click the My Account tab.
  4. Click Subscriptions on the left hand side of the page.
  5. Check the box to opt in and enter the other information requested.

Am I prohibited from selling any items?

 Yes. Please see MrBuyGuy's list of prohibited and restricted items. Contact MrBuyGuy if you have any questions.