How can we help you?

Browse through our comprehensive list of help topics below

Top Questions

How do I subscribe to the newsletter?

By subscribing to our newsletter, you'll get the latest news on great bargains from all over the Internet.

You can subscribe when you register, by ticking the box at the bottom of the page.

Here's how to subscribe if you've already registered:

  1. Log in to MrBuyGuy.
  2. Click My Account at the top of the page.
  3. Click the My Account tab.
  4. Click Subscriptions on the left hand side of the page.
  5. Check the box to opt in and enter the other information requested.

How can I pay my seller fees?

 You can pay your seller fees using a wide variety of popular mediums such as PayPal and popular credit cards such as American Express, MasterCard and Visa. You can also schedule payments automatically by using these mediums. Click here to pay your seller fees.

How do I offer free shipping?

 Click List Item at the top of the page, then Sell Item, then fill out your listing. After you enter the details about your product, you will arrive at a section which asks you for shipping information. You will have two choices:

  • Free shipping
  • Specify shipping costs

Select Free shipping if you don't want your buyer to pay for shipping.

How do I complete the auction process once I have won an item?

MrBuyGuy has a comprehensive auction managment system once you have won an auction.  When you win an auction either by been the highest bidder on an auction or by using the instant buy option, MrBuyGuy will send you an email.This email will congragulate you on your win and ask you to click on a link.  This link will take you to the auction management area.  Alternatively you can also find this link by logging into your MrBuyGuy account clicking on My Account on the top header of the website, clicking on the buying tab on the left hand side and clicking on won auctions.  Then under the selected auction click on the choose link and press the manage option

There are several steps to complete when managing your won item.  The first is to confirm the address that you would like the item to be shipped to.  Your default address will be displayed initially however if you would like to you can choose other addresses that you have saved.  Once you have selected your address you can then choose the shipping method for your item.  Depending on the location of the seller and the sellers shipping options selected for the item, different shipping methods will be displayed. For example,  if your purchasing an item in the same country as the seller you may be given a list of different shipping options to select from.  Alternatively if the seller has offered free shipping you will not be charged for the shipping. 

If you are buying an item from a different country you will be prompted to contact the seller in order to receive a shipping cost based on your shipping location. Once the shipping cost has been confirmed you can then select the payment method you would like to use to pay for the item,  again it will depend on the sellers selected payment methods for what payment options will be available.  For example, if the seller selects Paypal as a payment method you will be able to automatically go to Paypal and pay for the item.  Once the item has been payed for, the seller will be notified that the item is ready for shipping.  Alternatively you can pay through direct deposit,  in this case you will be presented with the sellers bank account details and will be able to pay through internet banking or at the banks local branch. 

Once you have payed through this method you can let the seller know and they can look out for the payment at their end.  Once the seller has shipped the item they will send a confirmation to MrBuyGuy and you will receive an email with this confirmation as well as any track and trace details for the item.  When you recieve the item you can go back to the manage auction section and confirm you have recieved the item.  At this point you will also be prompted to place feedback on the item.  MrBuyGuy highly recommends that you place feedback for every auction you participate in because it helps make the auction community a safer environment.

How can I find a MrBuyGuy store?

To find a store, use MrBuyGuy’s Advanced Search function.

Click on the down arrow next to the magnifying glass, and then click on A MrBuyGuy Store.

You will then be able to search for a particular Store.

Can I sell my items internationally?

 Yes, you can. However, you will have to meet the requirements for listings in each country. Also, with each country the laws of the land change and you will have to comply with the rules of that country.

Sorting Hotels

Once you have refined your search, you can sort the hotels on the page according to the criterion most important to you. This will make it easier for you to compare.

You have a number of different choices.

You can sort:

  1. 1. By number of recommendations
  2. 2. By rating
  3. 3. By distance from a particular city
  4. 4. By price. Use the dropdown box at the top of the page to convert to a different currency.

I forgot my password. What do I do?

If you don't remember your password, you can ask MrBuyGuy to reset it for you. Follow these simple steps:

  • At the login page,click I forgot my details. This will take you to a page where you can reset your password.
  • In the Email Address box enter the email address you provided when you registered with MrBuyGuy.
  • Click Reset.
  • Check your email inbox for an email fromMrBuyGuy telling you how to reset your password.
  • Follow the instructions in the email.

If you've changed your email address, or you can't supply additional information needed to confirm your identity, please contact us.

I can't see my listing. What could the problem be?

 It generally takes 24 hours after listing an item for it to become searchable. Contact MrBuyGuy if more than 24 hours has passed and you still cannot find your listing.

What are the requirements for selling on MrBuyGuy?

Selling on MrBuyGuy is easy.

You must be over 18 and a registered member of MrBuyGuy.

Register Now to begin selling.

While you do not have to fill out your profile completely, a full profile will improve your chances of receiving a response.