How can we help you?

Browse through our comprehensive list of help topics below

Top Questions

How to start looking

You can choose any several different methods to find the product you want on MrBuyGuy.com.

1. Use the Search Box

Just type the name of the product you're looking for in the Search box. If you like, you can narrow your search by category. Simply choose one of the categories from the drop down box. Once you're done, click on the magnifying glass to the right of the Search box.  A page showing all of those products available on MrBuyGuy.com will appear.

2. Shop by Category

Go to the list of categories on the left-hand side of the page, and then click on the category you want, or click on one of the category photos on the main Shopping page. You'll see a page with all the products in that category.

3. Shop Featured Listings or Most Popular Today

If you're interested in one of our featured listings or most popular products, just click on the product's name, and you'll be brought to a page where you can compare prices and make a purchase.

4. Shop by Brand

If you'd like to by a product by a particular brand, just click on the brand logo at the bottom of the main Shopping page. You'll be taken to a page listing all the products by that brand available on MrBuyGuy.

What is a Wanted ad?

A Wanted ad is a way to find an item you want without doing any searching. When you place a Wanted ad, other users of MrBuyGuy.com will see it. If one of them has the item you’re looking for, they’ll contact you and the two of you can arrange a sale. Placing a Wanted ad makes shopping simple and hassle-free.

Why can't I log in?

If you can't log in to MrBuyGuy.com, you may be using the wrong username, email address or password, or your cookies may be disabled.

Wrong username, email, address or password

If you enter a wrong username, email address or password, you'll see an error message. If you forgot your password, ask for a password reset. MrBuyGuy will email you with information on how to reset your password.

Cookies disabled

A cookie is a small file that is stored in your computer. Cookies let you log in to websites and allow the websites to work effectively. If your cookies are disabled, you may not be able to log in to MrBuyGuy or use the site correctly. 

Your cookies are controlled by your browser. You can enable cookies by changing your browser preferences. Below, you will find where to go to control cookies on the most common browsers:

Browser Where to find menu options
Internet Explorer 6 and above Tools / Internet Options / Security >Click ‘Default Level’
Firefox Tools / Options / Privacy >Tick ‘Accept cookies from sites’
Safari Edit / Preferences / Security >Under ‘Accept cookies', choose ‘Only from sites I visit ’
Chrome  Menu/ Settings / Click ‘Show advance settings’/‘Privacy’ >Click ‘Content Settings’ / ‘ Enable cookies’

Cookies can be affected by a firewall, which can prevent your cookie information from being sent to a website, and by browsing acceleration software, which sometimes removes cookie data.

What should I do if my account shows an unpaid item?

 To avoid suspension or restriction of your account, it is important to make timely payments and keep unpaid items from being recorded on your account. You must send payment to the seller within 4 days, once an unpaid item case is opened.

 

Can I remove a bid which I have placed on an auction?

Yes, you are entitled to remove your leading bid once on an auction.  We have implemented this feature in the chance that an incorrect bidding amount is entered.

You may retract up to one bid per auction. You are required to list a reason for withdrawing your bid.

Your membership may be suspended with repeated unjustified bid retracts. Withdrawing bids should be used in cases where the bid amount entered was incorrect or for another valid reason.

Am I prohibited from selling any items?

 Yes. Please see MrBuyGuy's list of prohibited and restricted items. Contact MrBuyGuy if you have any questions.

I want to find items sold by a particular seller. What should I do?

 If you wish to search for items which are currently being sold by a particular seller or you want to display the sellers entire past sales then by knowing seller’s user ID, you can do so easily.


To search for items by seller:

1.     Click Advanced Search

2.     Click Items by Seller.

3.     Enter the seller’s user ID. If you don't know what it is,hen select Show close and exact user ID matches.

4.     Click Search.

How do I change my username?

Here's how to change your username:

  1. Click My Account at the top of the page.
  2. Click the My Account tab.
  3. Click Change Username on the left hand side of the page.
  4. Enter a new username.
  5. Click Change.

You can change your username every 90 days.

Your profile page will show all of your previous usernames, so other users can see them.

What are the requirements for selling on MrBuyGuy?

Selling on MrBuyGuy is easy.

You must be over 18 and a registered member of MrBuyGuy.

Register Now to begin selling.

While you do not have to fill out your profile completely, a full profile will improve your chances of receiving a response.

I forgot my password. What do I do?

If you don't remember your password, you can ask MrBuyGuy to reset it for you. Follow these simple steps:

  • At the login page,click I forgot my details. This will take you to a page where you can reset your password.
  • In the Email Address box enter the email address you provided when you registered with MrBuyGuy.
  • Click Reset.
  • Check your email inbox for an email fromMrBuyGuy telling you how to reset your password.
  • Follow the instructions in the email.

If you've changed your email address, or you can't supply additional information needed to confirm your identity, please contact us.