How can we help you?

Browse through our comprehensive list of help topics below

Top Questions

Start Comparing

Once you've sorted the hotels so your favourites are at the top of the list, it's time to make your choice.

You will be able to see

  1. The name of each hotel
  2. Where it's located. Clicking on Show map will bring up a map for you.
  3. Its rating by reviewers
  4. The number of people who reviewed it
  5. A list of rooms available at different travel websites and their prices. You can change the form of currency by clicking on the dropdown box at the top of the page.

If you're already satisfied with that hotel and are sure you want to book a room there, you can click Book Now to start booking a room.

If you're not entirely sure, either click the hotel name, the large photo next to the name or View all rooms and you'll be taken to a page that describes the hotel in more detail and shows all the rooms that will be available during the time you want to book.

You can either book a room by clicking Go next to the room you desire or click on Back to search results at the bottom of the page to continue comparing.

How will you protect my personal information?

We have many checks in place to make sure your personal information stays safe. We won't share any of your personal information with a third party unless you give us your consent first. To learn more about how we protect your privacy, please see our Privacy Policy.

How does MrBuyGuy calculate my positive feedback percentage?

 MrBuyGuy calculates your positive feedback percentage by looking at all of your feedback from transactions over the last 12 months. If the same member gives you the same feedback multiple times, it is counted only once.

Dividing the number of positive feedback ratings by the total number of feedback ratings gives your positive feedback percentage.

For example, suppose you have 100 positive ratings, 4 neutal ratings and one negative rating.

Your positive feedback percentage is:

100 ÷ 100+4+1 or  95.2%.

Can I withdraw my listing?

 Whether or not you can withdraw  a listing before it expires depends on the type of listing and, if it is a General Listing with a reserve, whether  the reserve has been met or not. 

You can withdraw a general listing before it expires, up to an hour before expiration. If you withdraw within an hour after placing the listing, MrBuyGuy will refund all of your listing and promotional fees. After the first hour, you may have to pay an additional fee to withdraw your listing.

You may withdraw a classified listing at any time. There is no fee for withdrawing a classified listing.

Whenever you withdraw a listing, you must state a reason for the withdrawal. If you make repeated withdrawals that MrBuyGuy considers unjustified, your account my be suspended.

I have paid for an item but have not received it. What should I do?

 If you have paid for an item but you have not received it, or if you have not heard from the seller since paying for the item,  your first course of action should be to contact the seller.  Bear in mind that on weekends and on public holidays sellers might not be working.  Give the seller sufficient time to get back to you. 

If you fail to hear back from the seller after a reasonable length of time, your next course of action is to use MrBuyGuy Buyer Protection.

To do this, select Dispute under the Choose option next to your won auction.  This will take you to the Dispute section where you can enter in the details of the dispute you would like to submit.  Once you have completed and submitted your information, the seller will be notified and a formal dispute wlll be placed  against them.  The seller will then be prompted to reply to the dispute. 

Tthe buyer and seller should work together to solve the problem. 

If the seller does not reply, MrBuyGuy will intervene and try to contact the seller for you.  In some cases, we will suspend the seller and pass details on to law enforcements to bring legal action against sellers who are committing fraud.

How do I choose a club membership?

When you register with MrBuyGuy as a business user, you have to choose a club membership.  A club membership allows you to creat your own store.

MrBuyGuy offers four club membership plans: a Basic plan, which is free, and  Sapphire, Ruby and Diamond plans, which require monthly subscriptions.  You can view and compare the store features available with all of the different plans at mrbuyguy.com/club-membership.

If you would like your store to include some of the features in a premium plan, but not all of them,  you can select a Store Add On. This will allow you to purchase an individual store feature in one plan without subscribing to the entire plan.  For example, you can select the Ruby plan and then add on an additional feature that is only available with the Diamond plan. You can choose a store Add On by clicking by clicking Account Summary in the drop down list under My Account on the top righthand side of any web page

You can change your club membership at any time by clicking Change Plan in the dropdown list under My Store at the top of any page or by clicking on Upgrade Account in the dropdown list under My Account on the top righthand side of any page.

Using your watchlist

If you're thinking of buying a product, but you haven't made your final decision, you can place it on your Watchlist.

This will save you time if you decide to purchase it later on.

From the product page, click on Watch this item.

The product will then appear in your Watchlist.

You can find your Watchlist by clicking on My Account at the top of any page.

Click on the dropdown icon next to Buying on the left hand side of the page.

Then click on My Watchlist.

You'll be able to see all the products you are watching.

Later on, if you decide to buy the product, you can click on it in your Watchlist. You'll be taken right to the product page, where you can make a purchase.  There's no need to search for the item again.

Note: To have a watchlist, you must be a registered member of MrBuyGuy.com.

What's MrBuyGuy all about?

MrBuyGuy.com is a website that can help you save and make money.

We bring you great deals, from all over the web comparing prices on the internet's major shopping comparison sites and major travel sites so you can find the best offers with just a few mouse clicks.

You can search for the best deals on popular sites like Amazon™ and Expedia™, or you can place a Wanted ad and purchase directly from another MrBuyGuy.com user.

If you have an item you'd like to sell, you can make money by placing a Classified ad.

MrBuyGuy loves smart shoppers, and we are constantly updating our website to give you more ways to save.

How can I protect myself from phishing attacks?

To protect yourself from phishing attacks, never open suspicious emails, especially ones asking for personal information like a username, password or credit card details.

MrBuyGuy uses sophisticated systems to keep your personal details safe. We will never send you an email asking for your personal information or phone you and ask for personal details. Be careful if anyone emails you or calls you and says they work for MrBuyGuy.

The MrBuyGuy Administrator is the only person at MrBuyGuy.com who will send you messages.

How do I close my account?

We're sorry to see you go.

Please Contact us and let us know why you want end your relationship with MrBuyGuy, so we can better serve our customers in the future.

We will help you close your account.