How can we help you?

Browse through our comprehensive list of help topics below

Top Questions

How can I search by item number?

 Searching by item number can save you time, as each item number is unique. This means you don't have to scroll through listings to find the item you want.

To search by item number:

1.    Type the item number in the Search box 

         2.    Click Search.

How can I locate the items I want to buy?

 You can easily locate items on MrBuyGuy either by searching or browsing. Depending on what you are looking for, each process has its advantages.

a) Searching

Enter two or thre words describing the items in the Search text box located. Once you click the Search button, you will receive search results that match those words. The Searching option also allows you to narrow your search in many ways by offering advanced options and commands.

b) Browsing

You can keep on browsing until you come across something that might interest you. If you're not certain about what you want to purchase, you can scroll through the items.

Start comparing

Once you've sorted your products so the ones you're most likely to buy are at the top of the list, it's time to start comparing.

Click on the name of the product you're interested in or click on the Compare Prices button. You'll be taken to a page with a larger version of the product photo as well as the product's overall rating on MrBuyGuy.com.

You can compare prices by looking further down the page, where you'll see a list of all the stores that sell the product, the price at which it's sold at each store and the average customer rating at each store.

You can see particular specifications for the product by clicking on the Specifications tab.

Clicking on the Reviews tab will allow you to see reviews from other MrBuyGuy customers.

Take some time to read the product description carefully and to review all the available information about the product before you decide whether to buy it.

Choosing a retailer

After you've decided to buy a product, you'll have to pick the retailer you want to purchase it from.

From the Product page, you'll see a list of all the retailers that sell the product, how much each retailer is currently charging for it, each retailer's average customer rating for the product and whether the retailer is currently stocking the product.

If you're thinking about buying from a particular retailer, click on Visit Store and you'll be taken to the Product page on that retailer's website.

From there, you can either purchase the product or go back to MrBuyGuy.com and view the product on another retailer's website.

Note that MrBuyGuy is not responsible for your safety or security on an external website, so shop carefully.

How do I register with MrBuyGuy?

Registering is quick and easy. You can register with your Facebook account or with your email account.

To register with your Facebook account, click the Facebook Connect button at the top right of the home page.

If you'd prefer to register with your email account, click Register at the top of the home page. You'll be taken to the login/registration page. Click Create an Account on the right side of the page.

Now, whichever method you used to register, you'll be at the new user registration page. Follow these steps to complete your registration.

  1. Choose your account type, whether you prefer to be a Private User or a Business User. If you choose to register as a Private User, you can upgrade to Business User at any time.
  2. Choose a username. Be sure to use only letters and numbers
  3. Enter your email address. MrBuyGuy will automatically send an email to this address to make sure it's valid.
  4. Enter a password. For your safety, enter a strong password. The percentage bar will tell you how strong your password is. You'll have to type your password a second time to confirm it.
  5. If you have a coupon code, enter it.
  6. Tick Subscribe if you'd like to receive newsletters from MrBuyGuy and find out about terrific bargains.
  7. Click Create My Account. Note that by creating an account with MrBuyGuy, you agree to our terms of use, privacy policy and cookie policy.

Now it's time to complete your registration.

If you have registered as a Private User

  1. Choose your gender from the dropdown box.
  2. Enter your name and address in the boxes provided.
  3. Enter your phone number. You can enter an additional mobile number if you like.
  4. Use the dropdown boxes to enter your date of birth. You must be at least 18 years old to complete your registration.
  5. Pick a security question from the dropdown box and answer it.
  6. If you have a PayPal address you can enter it. You can use PayPal when you engage in transactions with other MrBuyGuy.com members.
  7. Click on Complete My Account.
  8. Now you must validate your email address. Check your email inbox for an email from MrBuyGuy. To activate your account, click on the link in the email

If you have registered as a Business User

  1. Choose a club membership. You can choose a free basic membership or one of several premium memberships. A premium membership comes with a 30 day free trail.  Be sure to read the features of each membership plan carefully before you make your decision.
  2. If you have a promo or voucher code or a gift card number, enter it in the space provided.
  3. Click Subscribe Now. 
  4. If you have chosen a free basic membership, you will be taken you your account settings page. If you have chosen a premium membership, you will be redirected to PayPal, where you can set up montly payments.

 

What are the requirements for selling on MrBuyGuy?

Selling on MrBuyGuy is easy.

You must be over 18 and a registered member of MrBuyGuy.

Register Now to begin selling.

While you do not have to fill out your profile completely, a full profile will improve your chances of receiving a response.

How do I stop spam?

Spam means emails you don't want. Spam can include unwanted advertising, pornography and scams designed to cheat you out of your money. 

Sometimes spam comes from companies or websites you've already registered with. Most reputable companies will have an unsubscribe option in their emails. Clicking on unsubscribe will stop the company from sending you unwanted emails.

Often, however, spam comes from people or companies you've never heard of. They guess, buy or steal your email address.

Spam from MrBuyGuy Members

If you receive unwanted emails from another MrBuyGuy member, you can make a complaint at the Information Commissioner's Office website.

Here are some tips to help reduce spam:

  • Don't publish your email address on the Internet.
  • Don't choose an email address that spammers could guess easily, like ‘your_name@hotmail.com’.
  • Only give your main email address to people and companies you trust. If a website you're going to use only once asks you for an email address, get a new, free email address just for that site.
  • Read the privacy policies of the websites you visit. A good privacy policy should guarantee that the website will never sell your email address. See MrBuyGuy's privacy policy.
  • Use the highest anti-spam setting on your email program. But be careful. This could send some emails you do want into your junk folder. Be sure to check your junk folder regularly.
  • If you've already received spam, don't open it. Opening spam will tells the spammer that your email address is valid. They'll  keep on spamming you and could sell your email address to other spammers
  • Turn off email images. You can do this by changing your email program's default settings. A spammer can use an image within an email to tell if you've opened it.
  • Don't forward any marketing emails to your friends, or they'll be spammed, too.

Your Internet Service Provider and email program will be able to provide you with more tools for reducing spam.

How can I keep my password safe?

Your passwords are the keys that allow access to your MrBuyGuy account, your bank accounts, your emails and more.

Here are some tips to help you make sure your passwords are safe:

  • Never share any of your passwords with anyone else. If someone else uses your password, you can be held responsible for their actions.
  • Use a different password for MrBuyGuy than you do for your Internet banking and your email.
  • Don't use a password that someone would be able to guess easily, like ‘password’.
  • Don't use a simple word that could be found in a dictionary.
  • Don't use your name.
  • Make sure your password is at least six characters long, with both letters and numbers.
  • Remember to log off when you've finished using the website.
  • If you think someone may have discovered your password, change it immediately!

What are My Tasks and My To Do List?

When you visit your Dashboard, you will see a button that says My Tasks. It will show you the number of outstanding tasks you should resolve.

Clicking on the My Tasks button will bring up a list of outstanding tasks.

These can include:

  • Checking any new messages
  • Making sure sold listings have been shipped and paid for
  • Making sure you’ve relisted items within a 7 day period
  • Answering any disputes
  • Placing feedback
  • Adding your name to your profile
  • Adding an image to your profile
  • Adding information about you or about your interests to your profile
  • Posting in the forum
  • Posting feedback
  • Bidding, winning, making an offer or using an enquiry form
  • Subscribing to the MrBuyGuy newsletter
  • Uploading a video to the help section
  • Creating at least two listings

Your To Do List, also on your dashboard, shows how many issues you have resolved, and how many are still open.

How can I find a MrBuyGuy member?

To find a member (Shopaholic), use MrBuyGuy’s Advanced Search function.

Click on the down arrow next to the magnifying glass, and then click on A MrBuyGuy Shopaholic.

You will then be able to search for a particular Shopaholic.