How can we help you?

Browse through our comprehensive list of help topics below

Top Questions

Can I change my feedback?

You can't change your feedback once you've submitted it. However, you can reply to feedback and, if you're unhappy with feedback you've received, you can submit a reconsideration request.

What are the advantages of registering as a business user and having my own store?

When you register with MrBuyGuy, you can choose to sign up as either a Private User or a Business User. Being a Business User allows you to create a store.

Having a store allows you to list all the items you want to sell in one place. This makes it easy for a buyer who’s interested in purchasing any of your products to view and purchase your other products as well.

You can use your store to show off all the items you’re selling and attract buyers.

With a store, you can:

  • Create a unique store theme that attracts buyers.
  • Upload as many images of your items as you want, so buyers can see them in any context and at any angle.
  • Save images to a photo gallery, so you can use the same images multiple times without having to upload them repeatedly. You can resize, rotate and edit the images in your photo gallery.
  • Add subtitles to your listings. This will make it easier for buyers to find your listings when they search for items.
  • Add a second category to your listings. This means more buyers will find your listings.
  • Use bold and highlighting in your listings.

All of these features are available free with any store.

Having a store also entitles you to free promarketing when you create a listing.

Depending on the store type you choose, you may also receive a discount off your total fees.

Additional features available with premium stores include

  • Inventory management
  • The ability to import listings from eBay
  • The ability to create a newsletter for buyers and to manage their email addresses and subscriptions
  • The ability to view your store’s statistics so you can monitor your selling activity and make improvements.

How can I see the price of an item that has already been sold?

You can search for Completed Listings. These are listings that have ended within the last 15 days, whether or not the item sold.

To search for completed listings:

1.    Click Advanced Search.

2.     Enter two or three words that describe the item in the Enter keywords or item number field.

3.     Select Completed Listings in the Search Including section.

4.       Click Search. 

What are the requirements for selling on MrBuyGuy?

Selling on MrBuyGuy is easy.

You must be over 18 and a registered member of MrBuyGuy.

Register Now to begin selling.

While you do not have to fill out your profile completely, a full profile will improve your chances of receiving a response.

Start Comparing

Once you've sorted the hotels so your favourites are at the top of the list, it's time to make your choice.

You will be able to see

  1. The name of each hotel
  2. Where it's located. Clicking on Show map will bring up a map for you.
  3. Its rating by reviewers
  4. The number of people who reviewed it
  5. A list of rooms available at different travel websites and their prices. You can change the form of currency by clicking on the dropdown box at the top of the page.

If you're already satisfied with that hotel and are sure you want to book a room there, you can click Book Now to start booking a room.

If you're not entirely sure, either click the hotel name, the large photo next to the name or View all rooms and you'll be taken to a page that describes the hotel in more detail and shows all the rooms that will be available during the time you want to book.

You can either book a room by clicking Go next to the room you desire or click on Back to search results at the bottom of the page to continue comparing.

How can I include calculated shipping costs in my listing?

Click List Item at the top of the page, then click Sell Item, then fill out your listing. After you enter the details about your product, you will arrive at a section which asks you for shipping information. You will have two choices:

  • Free shipping
  • Specify shipping costs

Select Specifiy shipping costs, then fill in the cost and details in the spaces provided.  To offer more than one shipping option, click Add Another Shipping Option. The winner of the auction will be able to choose one of the options.

Can I create multiple accounts?

Yes. You can create multiple accounts on, as long as you use a different username and email address for each account.

Using your watchlist

If you're thinking of buying a product, but you haven't made your final decision, you can place it on your Watchlist.

This will save you time if you decide to purchase it later on.

From the product page, click on Watch this item.

The product will then appear in your Watchlist.

You can find your Watchlist by clicking on My Account at the top of any page.

Click on the dropdown icon next to Buying on the left hand side of the page.

Then click on My Watchlist.

You'll be able to see all the products you are watching.

Later on, if you decide to buy the product, you can click on it in your Watchlist. You'll be taken right to the product page, where you can make a purchase.  There's no need to search for the item again.

Note: To have a watchlist, you must be a registered member of

Why have you removed my listing?

 We reserve the right to take down a listing if it does not conform to MrBuy Guy's Terms & Conditions or Privacy Policy, or if the item listed is a Prohibited Item

How do I complete the auction process once i have sold an item?

MrBuyGuy's comprehensive auction management system allows you to complete your auction once you have sold your item. When your item has been sold,  MrBuyGuy will send you an email, congragulating you on the sale of your item and letting you know the details, such as howm cuh t the item sold for and who the purchaser was. 

The email will also contain a link that will take you to the auction managment area.  Alternatively, you can also find this link by logging in to your MrBuyGuy, then clicking on Sold Items under Selling in your dashboard.  Click Choose under the item you have sold, then click Manage.  The Auction Manager page will give you information about the sale, such as the buyer's name, their feedback and profile rating, when they were last online, how much your item sold for and the associated shipping charge.  It will also tell you when the buyer was last online.  Underneath this information, you will see the current status of the auction sale process. 

If you do not hear from the buyer within a reasonable period you can send them a reminder from this page.  To do this simply click Resend Payment Details.   MrBuyGuy will then send the buyer an email reminding them to pay you.  

Sometiimes, you may receive an email from the buyer asking you to confirm shipping costs associated with the auction, for example, if the buyer is based overseas of if you didn't clarify the shipping costs when you listed the auction.  If this happnes,  confirm the shipping costs by clicking on the link provided in the email and entering the total shipping cost.  You will be able to see the buyers shipping address, which will help you determine what the shipping cost should be.  Once you have confirmed the shipping cost the buyer will be notified and should pay for the item.  You will be notified once they have paid.

If payment is via direct deposit, you whill have to check your bank statement for payment.   Once you receive the payment, return to Auction Manager and  confirm that the buyer has paid.

Once your buyer has paid you will be prompted to ship the item. You can enter in any track and trace details in the text area provided.  Once you have shipped your item, confirm this in Auction Manager.  The buyer will then be notified to look out for the package. Once they receive the package, they will confirm this, and you will receive a notification that the package has been received. 

At this point, the auction process will have  been completed. You will then be prompted to provide feedback on the buyer.