How can we help you?

Browse through our comprehensive list of help topics below

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Top Questions

What type of items can i sell on MrBuyGuy?

On MrBuyGuy you can buy and sell almost anything.  When clicking on the sell tab on the top header of the website you will be asked to select your auction type. 

The first type is general listing.  this would be goods such as CD's, DVD's, general household items, clothing, basically any item which can be auctioned off.  A general listing will allow a user to bid on the auction, you can specify a reserve price if you like, which means the item will not be sold until the reserve is met. 

The second listing type is an instant buy.  This is where you can enter in a fix price that you would like to sell the item for.  A buyer can purchase the item at any time during the listing duration for the fixed price that you specify.

The third type is a classified ad.  A classified ad allows you to enter in a price that you would like to sell the item for.  Buyers will contact you using an enquiry form.  You can select the buyer that you would like to sell the item to.  Classified ads are useful if you would want to have more interaction with the buyer before the item is sold.

The next three items are for specific listing types. 

The first option is for a car or motor vehicle.  If you are selling a vehicle select this option, this will then give you specific fields for you to enter in about your vehicle.

The second option is for property.  If you are selling a property or looking to rent or lease a property then select the property section.  This will give to specific fields about your property so you can capture more details when creating a listing.

The third option is for a job position.  This will ensure that your listing is set up in a job listing format and also provides some additional fields for trying to fill your job vacancy.

How can I share my feedback on a transaction?

You can share feedback by filling out a Feedback Form after you complete the transaction. 

How can I see the price of an item that has already been sold?

You can search for Completed Listings. These are listings that have ended within the last 15 days, whether or not the item sold.

To search for completed listings:

1.    Click Advanced Search.

2.     Enter two or three words that describe the item in the Enter keywords or item number field.

3.     Select Completed Listings in the Search Including section.

4.       Click Search. 

How can I restore the listing I deleted?

 To recover a deleted listing, click on Deleted in the selling section of your dashboard.

How does MrBuyGuy Buyer Protection work?

MrBuyGuy Buyer Protection allows buyers and sellers to dispute the outcomes of the auctions.  For example, if you are the buyer, and the seller fails to deliver the goods, you can place a dispute, which will act as a forum between the buyer and the seller.  MrBuyGuy generally stays out of disputes but will use the dispute centre as evidence when deciding whether to take action  on a member.  When you submit a dispute,  the other party will be notified and asked to respond. For example , if the seller does not send an item, the seller will be notified and asked why the item has not been sent.  If fhe seller repeatedly fails to send items purchased, MrBuyGuy will suspend the seller. 

MrBuyGuy Buyer Protection is designed to help buyers and sellers solve any problems they might have in a small number of steps.  Buyers and sellers the option to contact MrBuyGuy.   If a resolution cannot be made between buyer and seller, MrBuyGuy will takes an active role to ensure the dispute is resolved.

 

I've paid for my item but it isn't appearing as paid. What happened?

If you're paying via PayPal, your payment status should update automatically.

However, if you're paying by another method, for example, by cheque or by bank transfer, there will not be an automatic update of your payment status. You can ask your bank to provide proof of payment.

You can manually mark an item as paid for your records and to show the seller that you've paid:

Click Won Auctions under My Account at the top of the page..

Select the item you've won.

Click on the down arrow next to the Pay Now button.

Select Mark Payment as Sent.

As long as the seller agrees that that the item was paid for, everything is fine.

Refer to MrBuyGuy Buyer Protection to find out what to do if you and the seller can't come to an agreement.

Requesting a Price Alert

If you like a product you've found on MrBuyGuy.com, but you aren't completely satisfied with the price, you can request a Price Alert.

From the Product page, click on Price Alert.

You'll be asked if you want to receive an email when the product's price changes.

If you click Yes, MrBuyGuy will notify you, via email, when the price has changed.

You can purchase the product when the price is right for you.

Note: To receive Price Alerts, you must be a registered member of MrBuyGuy.com.

How do I edit my personal information?

It's easy to edit personal information, such as your email address or mobile phone number.

Log in to MrBuyGuy.com and then click on My Account at the top of the page.

From there, click on the My Account tab. This will take you to a page where you can edit your personal information.

Narrowing your search

Mr Buy Guy lets you sort hotels by recommendation, number of stars, distance from a specific city, price and guest rating.

You can refine your search, filtering by star rating, price or place. You can limit your search to hotels whose names contain a specific word or phrase.

If you are searching by price, you can change the currency by clicking the dropdown at the top of the page.

I've won an item. How much do I need to pay?

MrBuyGuy will calculate your payment details for you.

To find out the cost of an item you've won, log on to MrBuyGuy. Click on My Account at the top of the page, then click on Won Auctions.

 

Find the item you want to pay for, then click on Pay Now. You'll see the total cost of the item and your payment options.