How can we help you?

Browse through our comprehensive list of help topics below

Wanted Section

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Top Questions

I can't see my listing. What could the problem be?

 It generally takes 24 hours after listing an item for it to become searchable. Contact MrBuyGuy if more than 24 hours has passed and you still cannot find your listing.

How will you protect my personal information?

We have many checks in place to make sure your personal information stays safe. We won't share any of your personal information with a third party unless you give us your consent first. To learn more about how we protect your privacy, please see our Privacy Policy.

Can I create multiple accounts?

Yes. You can create multiple accounts on MrBuyGuy.com, as long as you use a different username and email address for each account.

Why have you removed my listing?

 We reserve the right to take down a listing if it does not conform to MrBuy Guy's Terms & Conditions or Privacy Policy, or if the item listed is a Prohibited Item

What is my dashboard, and how do I use it?

Your dashboard is a web page that provides you with a quick way to manage everything that is going on with your account.

When you log in to MrBuyGuy, you’ll be taken directly to your dashboard.

If you’re already logged in, you can get to your dashboard from any page on the site, by clicking on the words My Account at the top of the page.

From your dashboard, you can

  • See if you have any outstanding tasks
  • Check and edit your account details
  • Edit your profile
  • Read your  messages
  • View your sales statistics
  • View your recent feedback

On the right side of your dashboard, you’ll see counts of

  • Unread messages
  • Live listings
  • Listings in the last 2 months
  • Items sold in the last 2 months
  • Items won in the last two months

Below these counts, you’ll find direct links to

  • View your account summary
  • Edit your profile
  • Change your plan
  • Update your address
  • Change your Username
  • Change your Security Question

I've paid for my item but it isn't appearing as paid. What happened?

If you're paying via PayPal, your payment status should update automatically.

However, if you're paying by another method, for example, by cheque or by bank transfer, there will not be an automatic update of your payment status. You can ask your bank to provide proof of payment.

You can manually mark an item as paid for your records and to show the seller that you've paid:

Click Won Auctions under My Account at the top of the page..

Select the item you've won.

Click on the down arrow next to the Pay Now button.

Select Mark Payment as Sent.

As long as the seller agrees that that the item was paid for, everything is fine.

Refer to MrBuyGuy Buyer Protection to find out what to do if you and the seller can't come to an agreement.

Where can I view my account information?

 You can view your account information by going to your Dashboard, which you can access when you log in or by clicking My Account at the top of any page.

Which payment method should I use, and how should I pay?

 It's up to the seller to decide which payment method to accept. The seller's chosen payment method will appear in the item description.  The seller may allow you a choice of more than one payment method.  To decide which one is best for you, see Choosing a Payment Method.

Whichever method you choose, you can pay for your item by

1.  Clicking the Pay Now button in the listing.

2. Making sure your shipping address is correct, then confirming your shipping and payment methods.

3. Once you are sure all the information is accurate, clicking Confirm and Proceed.

Can I withdraw my listing?

 Whether or not you can withdraw  a listing before it expires depends on the type of listing and, if it is a General Listing with a reserve, whether  the reserve has been met or not. 

You can withdraw a general listing before it expires, up to an hour before expiration. If you withdraw within an hour after placing the listing, MrBuyGuy will refund all of your listing and promotional fees. After the first hour, you may have to pay an additional fee to withdraw your listing.

You may withdraw a classified listing at any time. There is no fee for withdrawing a classified listing.

Whenever you withdraw a listing, you must state a reason for the withdrawal. If you make repeated withdrawals that MrBuyGuy considers unjustified, your account my be suspended.

Start comparing

Once you've sorted your products so the ones you're most likely to buy are at the top of the list, it's time to start comparing.

Click on the name of the product you're interested in or click on the Compare Prices button. You'll be taken to a page with a larger version of the product photo as well as the product's overall rating on MrBuyGuy.com.

You can compare prices by looking further down the page, where you'll see a list of all the stores that sell the product, the price at which it's sold at each store and the average customer rating at each store.

You can see particular specifications for the product by clicking on the Specifications tab.

Clicking on the Reviews tab will allow you to see reviews from other MrBuyGuy customers.

Take some time to read the product description carefully and to review all the available information about the product before you decide whether to buy it.