How can we help you?

Browse through our comprehensive list of help topics below

Wanted Section

If you would rather contact MrBuyGuy directly, please click here to find out how contact us.

Top Questions

How do I subscribe to the newsletter?

By subscribing to our newsletter, you'll get the latest news on great bargains from all over the Internet.

You can subscribe when you register, by ticking the box at the bottom of the page.

Here's how to subscribe if you've already registered:

  1. Log in to MrBuyGuy.
  2. Click My Account at the top of the page.
  3. Click the My Account tab.
  4. Click Subscriptions on the left hand side of the page.
  5. Check the box to opt in and enter the other information requested.

Sorting products

The best way to start comparing is to sort the products on the page by the criterion that is most important to you.

You can do this via the drop-down box on the top right of the page, just above the product listings.

MrBuyGuy gives you a number of different ways to sort your items:

1.  By the name of the product

2.  By product rating, with featured products on top

3.  By how recently products were added, with the latest products on top

4.  By price, from lowest to highest or from highest to lowest.

How to start looking

You can choose any several different methods to find the product you want on MrBuyGuy.com.

1. Use the Search Box

Just type the name of the product you're looking for in the Search box. If you like, you can narrow your search by category. Simply choose one of the categories from the drop down box. Once you're done, click on the magnifying glass to the right of the Search box.  A page showing all of those products available on MrBuyGuy.com will appear.

2. Shop by Category

Go to the list of categories on the left-hand side of the page, and then click on the category you want, or click on one of the category photos on the main Shopping page. You'll see a page with all the products in that category.

3. Shop Featured Listings or Most Popular Today

If you're interested in one of our featured listings or most popular products, just click on the product's name, and you'll be brought to a page where you can compare prices and make a purchase.

4. Shop by Brand

If you'd like to by a product by a particular brand, just click on the brand logo at the bottom of the main Shopping page. You'll be taken to a page listing all the products by that brand available on MrBuyGuy.

How can I share my feedback on a transaction?

You can share feedback by filling out a Feedback Form after you complete the transaction. 

How do I change my password?

Here's how to change your password:

  1. Click My Account at the top of the page.
  2. Click the My Account tab.
  3. Click Change Password on the left hand side of the page.
  4. Enter your current password and your new password in the spaces provided. You will have to type your new password a second time to confirm it.
  5. Click Change.

How to start looking

To start looking for a hotel, go to the MrBuyGuy Hotels page. You can do this by clicking on Hotels on the menu at the top of the page or by clicking on the Hotels tab.

Once you're on the Hotels page, you can choose any of a number of different ways to search:

1. If you're already sure about your destination, you can use the search box. Use the dropdown boxes to enter your requirements—place, the dates of your stay and the number of guests and rooms—and click then Search. You'll be brought to a page that lists all the hotels that meet your needs.  

2. Browse our Top Destinations if you haven't made up your mind about where you want to go. Clicking one of the destinations will take you to a page listing all the hotels in that city.

3. Clicking on one of our Trending Hotels will take you directly to the page for that hotel.

4. If you click on Browse all Destinations, you'll be taken to a page where you can browse for hotels by country.

How can I include calculated shipping costs in my listing?

Click List Item at the top of the page, then click Sell Item, then fill out your listing. After you enter the details about your product, you will arrive at a section which asks you for shipping information. You will have two choices:

  • Free shipping
  • Specify shipping costs

Select Specifiy shipping costs, then fill in the cost and details in the spaces provided.  To offer more than one shipping option, click Add Another Shipping Option. The winner of the auction will be able to choose one of the options.

I think someone has stolen my account information. What do I do?

If you think someone has stolen your MrBuyGuy.com account information, change your password immediately.

Contact Us and tell us what happened.

MrBuyGuy recommends you change your password every ten days.

How will you protect my personal information?

We have many checks in place to make sure your personal information stays safe. We won't share any of your personal information with a third party unless you give us your consent first. To learn more about how we protect your privacy, please see our Privacy Policy.

I have paid for an item but have not received it. What should I do?

 If you have paid for an item but you have not received it, or if you have not heard from the seller since paying for the item,  your first course of action should be to contact the seller.  Bear in mind that on weekends and on public holidays sellers might not be working.  Give the seller sufficient time to get back to you. 

If you fail to hear back from the seller after a reasonable length of time, your next course of action is to use MrBuyGuy Buyer Protection.

To do this, select Dispute under the Choose option next to your won auction.  This will take you to the Dispute section where you can enter in the details of the dispute you would like to submit.  Once you have completed and submitted your information, the seller will be notified and a formal dispute wlll be placed  against them.  The seller will then be prompted to reply to the dispute. 

Tthe buyer and seller should work together to solve the problem. 

If the seller does not reply, MrBuyGuy will intervene and try to contact the seller for you.  In some cases, we will suspend the seller and pass details on to law enforcements to bring legal action against sellers who are committing fraud.