How can we help you?

Browse through our comprehensive list of help topics below

Top Questions

Start comparing

Once you've sorted your products so the ones you're most likely to buy are at the top of the list, it's time to start comparing.

Click on the name of the product you're interested in or click on the Compare Prices button. You'll be taken to a page with a larger version of the product photo as well as the product's overall rating on MrBuyGuy.com.

You can compare prices by looking further down the page, where you'll see a list of all the stores that sell the product, the price at which it's sold at each store and the average customer rating at each store.

You can see particular specifications for the product by clicking on the Specifications tab.

Clicking on the Reviews tab will allow you to see reviews from other MrBuyGuy customers.

Take some time to read the product description carefully and to review all the available information about the product before you decide whether to buy it.

How can I search by item number?

 Searching by item number can save you time, as each item number is unique. This means you don't have to scroll through listings to find the item you want.

To search by item number:

1.    Type the item number in the Search box 

         2.    Click Search.

What is a Wanted ad?

A Wanted ad is a way to find an item you want without doing any searching. When you place a Wanted ad, other users of MrBuyGuy.com will see it. If one of them has the item you’re looking for, they’ll contact you and the two of you can arrange a sale. Placing a Wanted ad makes shopping simple and hassle-free.

Booking Your Room

Once you've decided on a hotel, you'll have to book your room.

Underneath the name of the hotel, in the list of hotels, you'll see a list of travel sites you can book from and how much they will charge.

Clicking on Book Now will bring up a popup box listing all the travel sites along with their prices for your room. Clicking on Go next to the name of one of the sites will take you to that site. You can then book your room.

You can also book a room via the hotel page. After you've found the hotel you want in the list of hotels, click on the hotel name, the large photo next to the name or View all rooms. You'll be taken to a page describing the hotel in more detail.

The hotel page will have a list that shows each room that is available during the time you wish to book, how much it costs and the travel website you can use to book it. Click Go next to any of the rooms. You'll be taken to the travel site of your choice, and you can then book your room.

Where can I view my account information?

 You can view your account information by going to your Dashboard, which you can access when you log in or by clicking My Account at the top of any page.

What are add ons?

An add on is a feature that doesn't normally come with your level of membership. You can purchase that feature separately, without upgrading you entire store. For example, if you have a Sapphire store and want to use a feature that is not available for Sapphire stores but is available for Ruby or Diamond stores, you can buy that specific feature.

If you’re thinking about upgrading your account but aren’t sure, buying an add on is a good way to test the benefits of an upgrade.

I forgot my password. What do I do?

If you don't remember your password, you can ask MrBuyGuy to reset it for you. Follow these simple steps:

  • At the login page,click I forgot my details. This will take you to a page where you can reset your password.
  • In the Email Address box enter the email address you provided when you registered with MrBuyGuy.
  • Click Reset.
  • Check your email inbox for an email fromMrBuyGuy telling you how to reset your password.
  • Follow the instructions in the email.

If you've changed your email address, or you can't supply additional information needed to confirm your identity, please contact us.

I can't find the item I listed. Where is it?

Listings are not searchable until 24 hours after they are placed.

Ttry one of these methods to find your listing. 

  • View the listing in your dashboard. 
  • Search by seller, using Advanced Seach.
  • Search by item number, using Advanced Search. Your confirmation email from MrBuyGuy will state your item number.

 

Can I sell my items internationally?

 Yes, you can. However, you will have to meet the requirements for listings in each country. Also, with each country the laws of the land change and you will have to comply with the rules of that country.

How do I choose a club membership?

When you register with MrBuyGuy as a business user, you have to choose a club membership.  A club membership allows you to creat your own store.

MrBuyGuy offers four club membership plans: a Basic plan, which is free, and  Sapphire, Ruby and Diamond plans, which require monthly subscriptions.  You can view and compare the store features available with all of the different plans at mrbuyguy.com/club-membership.

If you would like your store to include some of the features in a premium plan, but not all of them,  you can select a Store Add On. This will allow you to purchase an individual store feature in one plan without subscribing to the entire plan.  For example, you can select the Ruby plan and then add on an additional feature that is only available with the Diamond plan. You can choose a store Add On by clicking by clicking Account Summary in the drop down list under My Account on the top righthand side of any web page

You can change your club membership at any time by clicking Change Plan in the dropdown list under My Store at the top of any page or by clicking on Upgrade Account in the dropdown list under My Account on the top righthand side of any page.