How can we help you?

Browse through our comprehensive list of help topics below

Hotels

If you would rather contact MrBuyGuy directly, please click here to find out how contact us.

Top Questions

What is a Wanted ad?

A Wanted ad is a way to find an item you want without doing any searching. When you place a Wanted ad, other users of MrBuyGuy.com will see it. If one of them has the item you’re looking for, they’ll contact you and the two of you can arrange a sale. Placing a Wanted ad makes shopping simple and hassle-free.

Can I remove a bid which I have placed on an auction?

Yes, you are entitled to remove your leading bid once on an auction.  We have implemented this feature in the chance that an incorrect bidding amount is entered.

You may retract up to one bid per auction. You are required to list a reason for withdrawing your bid.

Your membership may be suspended with repeated unjustified bid retracts. Withdrawing bids should be used in cases where the bid amount entered was incorrect or for another valid reason.

Using your watchlist

If you're thinking of buying a product, but you haven't made your final decision, you can place it on your Watchlist.

This will save you time if you decide to purchase it later on.

From the product page, click on Watch this item.

The product will then appear in your Watchlist.

You can find your Watchlist by clicking on My Account at the top of any page.

Click on the dropdown icon next to Buying on the left hand side of the page.

Then click on My Watchlist.

You'll be able to see all the products you are watching.

Later on, if you decide to buy the product, you can click on it in your Watchlist. You'll be taken right to the product page, where you can make a purchase.  There's no need to search for the item again.

Note: To have a watchlist, you must be a registered member of MrBuyGuy.com.

I am a personal user, how do fees work on MrBuyGuy?

 As a personal user your fees are paid on a pre - pay  basis.  Simply login to MrBuyGuy and click on the List Item at the top of the page and go through the selling steps to list your auction.  On the confirmation page, your fees will be calculated and you will be taken to a payment page where you can select a payment method to pay for your auction fees.  There is a minimum auction fee purchase of 5 pounds.  Alternatively if you would like to purchase fees outside the auction process you can do this by logging in to MrBuyGuy pressing on My Account the top of the page, then clicking  Credits and Payments. You can then pre-purchase credit.

Booking Your Room

Once you've decided on a hotel, you'll have to book your room.

Underneath the name of the hotel, in the list of hotels, you'll see a list of travel sites you can book from and how much they will charge.

Clicking on Book Now will bring up a popup box listing all the travel sites along with their prices for your room. Clicking on Go next to the name of one of the sites will take you to that site. You can then book your room.

You can also book a room via the hotel page. After you've found the hotel you want in the list of hotels, click on the hotel name, the large photo next to the name or View all rooms. You'll be taken to a page describing the hotel in more detail.

The hotel page will have a list that shows each room that is available during the time you wish to book, how much it costs and the travel website you can use to book it. Click Go next to any of the rooms. You'll be taken to the travel site of your choice, and you can then book your room.

Can I save an auction listing as I create it?

 Yes you can, as you go through the steps to sell an auction you can press the Save Listing button on the top right hand corner of the page at anytime.  When you press this button simply enter in a title for your listing and press Save.  You will then be redirected to the Incomplete Listings page.  You can continue with your listing at anytime by clicking Incomplete Listings under Selling on your dashboard. Select the listing you would like to complete and click  Complete Now. This will take you back to the auction detailspage where you can now complete your listing . (Note: Once your listing has been completed the item will no longer appear in the incomplete listings page).

 

How do I update my address?

Follow these simple steps to update your address:

  1. Log in to MrBuyGuy.com.
  2. Click on My Account at the top of the page.
  3. Click on the My Account tab.
  4. Click on Your Saved Addresses on the left hand side of the page.
  5. This will bring up a page with your current addresses. From here, you can edit or delete an existing address or add a new address.

Can I change my feedback?

You can't change your feedback once you've submitted it. However, you can reply to feedback and, if you're unhappy with feedback you've received, you can submit a reconsideration request.

Sorting Hotels

Once you have refined your search, you can sort the hotels on the page according to the criterion most important to you. This will make it easier for you to compare.

You have a number of different choices.

You can sort:

  1. 1. By number of recommendations
  2. 2. By rating
  3. 3. By distance from a particular city
  4. 4. By price. Use the dropdown box at the top of the page to convert to a different currency.

How do I register with MrBuyGuy?

Registering is quick and easy. You can register with your Facebook account or with your email account.

To register with your Facebook account, click the Facebook Connect button at the top right of the home page.

If you'd prefer to register with your email account, click Register at the top of the home page. You'll be taken to the login/registration page. Click Create an Account on the right side of the page.

Now, whichever method you used to register, you'll be at the new user registration page. Follow these steps to complete your registration.

  1. Choose your account type, whether you prefer to be a Private User or a Business User. If you choose to register as a Private User, you can upgrade to Business User at any time.
  2. Choose a username. Be sure to use only letters and numbers
  3. Enter your email address. MrBuyGuy will automatically send an email to this address to make sure it's valid.
  4. Enter a password. For your safety, enter a strong password. The percentage bar will tell you how strong your password is. You'll have to type your password a second time to confirm it.
  5. If you have a coupon code, enter it.
  6. Tick Subscribe if you'd like to receive newsletters from MrBuyGuy and find out about terrific bargains.
  7. Click Create My Account. Note that by creating an account with MrBuyGuy, you agree to our terms of use, privacy policy and cookie policy.

Now it's time to complete your registration.

If you have registered as a Private User

  1. Choose your gender from the dropdown box.
  2. Enter your name and address in the boxes provided.
  3. Enter your phone number. You can enter an additional mobile number if you like.
  4. Use the dropdown boxes to enter your date of birth. You must be at least 18 years old to complete your registration.
  5. Pick a security question from the dropdown box and answer it.
  6. If you have a PayPal address you can enter it. You can use PayPal when you engage in transactions with other MrBuyGuy.com members.
  7. Click on Complete My Account.
  8. Now you must validate your email address. Check your email inbox for an email from MrBuyGuy. To activate your account, click on the link in the email

If you have registered as a Business User

  1. Choose a club membership. You can choose a free basic membership or one of several premium memberships. A premium membership comes with a 30 day free trail.  Be sure to read the features of each membership plan carefully before you make your decision.
  2. If you have a promo or voucher code or a gift card number, enter it in the space provided.
  3. Click Subscribe Now. 
  4. If you have chosen a free basic membership, you will be taken you your account settings page. If you have chosen a premium membership, you will be redirected to PayPal, where you can set up montly payments.