How can we help you?

Browse through our comprehensive list of help topics below

Hotels

If you would rather contact MrBuyGuy directly, please click here to find out how contact us.

Top Questions

How do I update my default payment methods?

The first time you place a listing on MrBuyGuy you will be prompted to set your default payment methods. 

MrBuyGuy offers the following payment methods when selling an auction:

  • Paypal
  • Google checkout
  • Direct deposit
  • cash
  • cheque

The first time you sell on MrBuyGuy you will be able to select which payment methods you would like to offer.  Once done listing on MrBuyGuy, these methods will be available for you to select.  If you would like to update these default paymentmethods - for example change the email address of your Paypal account or update your bank account details - simply login to MrBuyGuy click on the my account link on the top header of the website and click on the account tab.  Under the information section on the left hand side, click on the payment methods option.  Your default payment methods will now be updated.

Can I save an auction listing as I create it?

 Yes you can, as you go through the steps to sell an auction you can press the Save Listing button on the top right hand corner of the page at anytime.  When you press this button simply enter in a title for your listing and press Save.  You will then be redirected to the Incomplete Listings page.  You can continue with your listing at anytime by clicking Incomplete Listings under Selling on your dashboard. Select the listing you would like to complete and click  Complete Now. This will take you back to the auction detailspage where you can now complete your listing . (Note: Once your listing has been completed the item will no longer appear in the incomplete listings page).

 

I've paid for my item but it isn't appearing as paid. What happened?

If you're paying via PayPal, your payment status should update automatically.

However, if you're paying by another method, for example, by cheque or by bank transfer, there will not be an automatic update of your payment status. You can ask your bank to provide proof of payment.

You can manually mark an item as paid for your records and to show the seller that you've paid:

Click Won Auctions under My Account at the top of the page..

Select the item you've won.

Click on the down arrow next to the Pay Now button.

Select Mark Payment as Sent.

As long as the seller agrees that that the item was paid for, everything is fine.

Refer to MrBuyGuy Buyer Protection to find out what to do if you and the seller can't come to an agreement.

Making your purchase

Once you've decided what product you want to buy and which retailer you want to buy it from, it's time to make your purchase.

From the Product page, find the retailer you've chosen.

Click on Visit Store. You'll be taken to the Product page on that retailer's website.

From there, follow the retailer's directions for making a purchase.

Note that MrBuyGuy is not responsible for your safety or security on an external website, so shop carefully.

Start Comparing

Once you've sorted the hotels so your favourites are at the top of the list, it's time to make your choice.

You will be able to see

  1. The name of each hotel
  2. Where it's located. Clicking on Show map will bring up a map for you.
  3. Its rating by reviewers
  4. The number of people who reviewed it
  5. A list of rooms available at different travel websites and their prices. You can change the form of currency by clicking on the dropdown box at the top of the page.

If you're already satisfied with that hotel and are sure you want to book a room there, you can click Book Now to start booking a room.

If you're not entirely sure, either click the hotel name, the large photo next to the name or View all rooms and you'll be taken to a page that describes the hotel in more detail and shows all the rooms that will be available during the time you want to book.

You can either book a room by clicking Go next to the room you desire or click on Back to search results at the bottom of the page to continue comparing.

How do I place a Wanted ad?

The process for placing a Wanted ad is similar to that for placing an auction listing or a Classified ad.

Click List Wanted Ad underneath List Item at the top of the page.

You will be taken to a listings page.

Then either fill in the item’s UPC / EAN or ISBN, if you know it, or select the item’s category.

Click Save and Continue.

When prompted to choose your listing type, select Wanted Ad.

Click Save and Continue, and then follow the prompts.

What is my dashboard, and how do I use it?

Your dashboard is a web page that provides you with a quick way to manage everything that is going on with your account.

When you log in to MrBuyGuy, you’ll be taken directly to your dashboard.

If you’re already logged in, you can get to your dashboard from any page on the site, by clicking on the words My Account at the top of the page.

From your dashboard, you can

  • See if you have any outstanding tasks
  • Check and edit your account details
  • Edit your profile
  • Read your  messages
  • View your sales statistics
  • View your recent feedback

On the right side of your dashboard, you’ll see counts of

  • Unread messages
  • Live listings
  • Listings in the last 2 months
  • Items sold in the last 2 months
  • Items won in the last two months

Below these counts, you’ll find direct links to

  • View your account summary
  • Edit your profile
  • Change your plan
  • Update your address
  • Change your Username
  • Change your Security Question

I am a personal user, how do fees work on MrBuyGuy?

 As a personal user your fees are paid on a pre - pay  basis.  Simply login to MrBuyGuy and click on the List Item at the top of the page and go through the selling steps to list your auction.  On the confirmation page, your fees will be calculated and you will be taken to a payment page where you can select a payment method to pay for your auction fees.  There is a minimum auction fee purchase of 5 pounds.  Alternatively if you would like to purchase fees outside the auction process you can do this by logging in to MrBuyGuy pressing on My Account the top of the page, then clicking  Credits and Payments. You can then pre-purchase credit.

How can I get help?

An easy way to get help is to browse through the topics in the help section to find the answer you need.

If you can't find the answer you're looking for, visit our Contact Page and tell us exactly what you'd like to know.

Someone will get back to you as soon as possible to give you the help you need.

What is the difference between an item and a listing?

An item is the specific product or service you are selling. A lisitng is is entire page including the iD,  description, pricing and other related details.