How can we help you?

Browse through our comprehensive list of help topics below

Classifieds

If you would rather contact MrBuyGuy directly, please click here to find out how contact us.

Top Questions

Which payment method should I use, and how should I pay?

 It's up to the seller to decide which payment method to accept. The seller's chosen payment method will appear in the item description.  The seller may allow you a choice of more than one payment method.  To decide which one is best for you, see Choosing a Payment Method.

Whichever method you choose, you can pay for your item by

1.  Clicking the Pay Now button in the listing.

2. Making sure your shipping address is correct, then confirming your shipping and payment methods.

3. Once you are sure all the information is accurate, clicking Confirm and Proceed.

Am I prohibited from selling any items?

 Yes. Please see MrBuyGuy's list of prohibited and restricted items. Contact MrBuyGuy if you have any questions.

How do I change my email address for notifications?

You can change your email address for receiving notifications in a few simple steps:

  1. Log in to MrBuyGuy.com
  2. Click My Account at the top of the page.
  3. Click the My Account tab.
  4. Click Subscriptions on the left hand side of the page.
  5. Type in your new email address in the box under Your Seller & Buyer email notifications.
  6. Click Change.

What are the requirements for selling on MrBuyGuy?

Selling on MrBuyGuy is easy.

You must be over 18 and a registered member of MrBuyGuy.

Register Now to begin selling.

While you do not have to fill out your profile completely, a full profile will improve your chances of receiving a response.

Sorting Hotels

Once you have refined your search, you can sort the hotels on the page according to the criterion most important to you. This will make it easier for you to compare.

You have a number of different choices.

You can sort:

  1. 1. By number of recommendations
  2. 2. By rating
  3. 3. By distance from a particular city
  4. 4. By price. Use the dropdown box at the top of the page to convert to a different currency.

I can't see my listing. What could the problem be?

 It generally takes 24 hours after listing an item for it to become searchable. Contact MrBuyGuy if more than 24 hours has passed and you still cannot find your listing.

What is the reserve price?

The reserve price is the lowest price the seller will accept for the item. The seller will not sell anything Below the reserve price,  even if the listing ends without any bids.  You will only see the reserve price if you bid on an auction style listing. If the reserve price has not been met, the listing will show this.

I won an item but no longer want to buy it. What should I do?

You are obliged to buy the item that won, as your bid is considered a contract.

If you think you  have a valid reason for cancelling your purchase, contact the seller and explain your position. The seller may understand your concern and be willing to work with you. If the seller does not accept your explanation, you must purchase the item. if you fail to do so, an unpaid item will be documented in your account. Too many unpaid items can lead to account restriction or suspension. 

How do I edit my personal information?

It's easy to edit personal information, such as your email address or mobile phone number.

Log in to MrBuyGuy.com and then click on My Account at the top of the page.

From there, click on the My Account tab. This will take you to a page where you can edit your personal information.

I've paid for my item but it isn't appearing as paid. What happened?

If you're paying via PayPal, your payment status should update automatically.

However, if you're paying by another method, for example, by cheque or by bank transfer, there will not be an automatic update of your payment status. You can ask your bank to provide proof of payment.

You can manually mark an item as paid for your records and to show the seller that you've paid:

Click Won Auctions under My Account at the top of the page..

Select the item you've won.

Click on the down arrow next to the Pay Now button.

Select Mark Payment as Sent.

As long as the seller agrees that that the item was paid for, everything is fine.

Refer to MrBuyGuy Buyer Protection to find out what to do if you and the seller can't come to an agreement.