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Bidding and Buying

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Top Questions

How do I sell an item on MrBuyGuy?

 You must  Register with MrBuyGuy before you can start selling. Once you're registered and have logged in, you can start selling by clicking on the Sell  at the top of the page.

 

This will take you to the item category page.

You will be asked to select a category for your item. Once you select the main category, you will see an option to  select a sub-categories and, in some cases,  a sub-sub-category.   If you would like to add a second category, you can do this for an additional fee by ticking 'Add a Second Category'.

After you've chosen your category, click 'Save and Continue'.

Now you will be asked to select your auction type. You can choose from one of three types.

Select 'General Listing' to auction off your item. Members will be able to bid on the item. If you like, you can set a reserve price for that auction. If you set a reserve price, the item cannot be sold at less than the reserve.

Select 'Instant Buy' to sell your item at a fixed price. A buyer can purchase the item immediately by clicking 'Buy Now'. The instant buy feature allows you to sell your item for a fixed price. The member can purchase the item at any time by simply clicking buy now.

If you place a 'Classified Ad', buyers can contact you directly via MrBuyGuy.com. You and the buyer negotiate the price and the terms of sale. You may select your buyer rather than wait for a buyer to seek out your item.  

In this example below im going to list a general listing, so il select the first option from the drop down. Directly under that there is a text field which asks you if you know the UPC, EAN or the ISBN of the product. This is typically the product bar code. If you know this enter it in and various fields will be automatically populated for you when listing your item. The item I am listing today does not have a bar code so im gonna press save and continue.

 Some tips before you place your listings: 

  • Search out your competition on MrBuyGuy, see what precise products they are offering in your league and the kind of prices they are quoting.
  • Comply with the Terms & Conditions and Restricted Items of the website.
  • Choose the appropriate category for your products.

 

How do I close my account?

We're sorry to see you go.

Please Contact us and let us know why you want end your relationship with MrBuyGuy, so we can better serve our customers in the future.

We will help you close your account.

How can I include calculated shipping costs in my listing?

Click List Item at the top of the page, then click Sell Item, then fill out your listing. After you enter the details about your product, you will arrive at a section which asks you for shipping information. You will have two choices:

  • Free shipping
  • Specify shipping costs

Select Specifiy shipping costs, then fill in the cost and details in the spaces provided.  To offer more than one shipping option, click Add Another Shipping Option. The winner of the auction will be able to choose one of the options.

What is a Classified Ad?

A classified ad is an ad that allows the buyer to make a purchase by contacting the seller directly. No bidding is a involved. Placing a classified ad is a quick and simple way to make a sale.

I won an item but no longer want to buy it. What should I do?

You are obliged to buy the item that won, as your bid is considered a contract.

If you think you  have a valid reason for cancelling your purchase, contact the seller and explain your position. The seller may understand your concern and be willing to work with you. If the seller does not accept your explanation, you must purchase the item. if you fail to do so, an unpaid item will be documented in your account. Too many unpaid items can lead to account restriction or suspension. 

I have paid for an item but have not received it. What should I do?

 If you have paid for an item but you have not received it, or if you have not heard from the seller since paying for the item,  your first course of action should be to contact the seller.  Bear in mind that on weekends and on public holidays sellers might not be working.  Give the seller sufficient time to get back to you. 

If you fail to hear back from the seller after a reasonable length of time, your next course of action is to use MrBuyGuy Buyer Protection.

To do this, select Dispute under the Choose option next to your won auction.  This will take you to the Dispute section where you can enter in the details of the dispute you would like to submit.  Once you have completed and submitted your information, the seller will be notified and a formal dispute wlll be placed  against them.  The seller will then be prompted to reply to the dispute. 

Tthe buyer and seller should work together to solve the problem. 

If the seller does not reply, MrBuyGuy will intervene and try to contact the seller for you.  In some cases, we will suspend the seller and pass details on to law enforcements to bring legal action against sellers who are committing fraud.

What is a Wanted ad?

A Wanted ad is a way to find an item you want without doing any searching. When you place a Wanted ad, other users of MrBuyGuy.com will see it. If one of them has the item you’re looking for, they’ll contact you and the two of you can arrange a sale. Placing a Wanted ad makes shopping simple and hassle-free.

How can I pay my seller fees?

 You can pay your seller fees using a wide variety of popular mediums such as PayPal and popular credit cards such as American Express, MasterCard and Visa. You can also schedule payments automatically by using these mediums. Click here to pay your seller fees.

How do I edit my personal information?

It's easy to edit personal information, such as your email address or mobile phone number.

Log in to MrBuyGuy.com and then click on My Account at the top of the page.

From there, click on the My Account tab. This will take you to a page where you can edit your personal information.

How can I locate the items I want to buy?

 You can easily locate items on MrBuyGuy either by searching or browsing. Depending on what you are looking for, each process has its advantages.

a) Searching

Enter two or thre words describing the items in the Search text box located. Once you click the Search button, you will receive search results that match those words. The Searching option also allows you to narrow your search in many ways by offering advanced options and commands.

b) Browsing

You can keep on browsing until you come across something that might interest you. If you're not certain about what you want to purchase, you can scroll through the items.