How can we help you?

Browse through our comprehensive list of help topics below

Bidding and Buying

If you would rather contact MrBuyGuy directly, please click here to find out how contact us.

Top Questions

How do I stop spam?

Spam means emails you don't want. Spam can include unwanted advertising, pornography and scams designed to cheat you out of your money. 

Sometimes spam comes from companies or websites you've already registered with. Most reputable companies will have an unsubscribe option in their emails. Clicking on unsubscribe will stop the company from sending you unwanted emails.

Often, however, spam comes from people or companies you've never heard of. They guess, buy or steal your email address.

Spam from MrBuyGuy Members

If you receive unwanted emails from another MrBuyGuy member, you can make a complaint at the Information Commissioner's Office website.

Here are some tips to help reduce spam:

  • Don't publish your email address on the Internet.
  • Don't choose an email address that spammers could guess easily, like ‘your_name@hotmail.com’.
  • Only give your main email address to people and companies you trust. If a website you're going to use only once asks you for an email address, get a new, free email address just for that site.
  • Read the privacy policies of the websites you visit. A good privacy policy should guarantee that the website will never sell your email address. See MrBuyGuy's privacy policy.
  • Use the highest anti-spam setting on your email program. But be careful. This could send some emails you do want into your junk folder. Be sure to check your junk folder regularly.
  • If you've already received spam, don't open it. Opening spam will tells the spammer that your email address is valid. They'll  keep on spamming you and could sell your email address to other spammers
  • Turn off email images. You can do this by changing your email program's default settings. A spammer can use an image within an email to tell if you've opened it.
  • Don't forward any marketing emails to your friends, or they'll be spammed, too.

Your Internet Service Provider and email program will be able to provide you with more tools for reducing spam.

I've won an item. How much do I need to pay?

MrBuyGuy will calculate your payment details for you.

To find out the cost of an item you've won, log on to MrBuyGuy. Click on My Account at the top of the page, then click on Won Auctions.

 

Find the item you want to pay for, then click on Pay Now. You'll see the total cost of the item and your payment options.

Can I withdraw my listing?

 Whether or not you can withdraw  a listing before it expires depends on the type of listing and, if it is a General Listing with a reserve, whether  the reserve has been met or not. 

You can withdraw a general listing before it expires, up to an hour before expiration. If you withdraw within an hour after placing the listing, MrBuyGuy will refund all of your listing and promotional fees. After the first hour, you may have to pay an additional fee to withdraw your listing.

You may withdraw a classified listing at any time. There is no fee for withdrawing a classified listing.

Whenever you withdraw a listing, you must state a reason for the withdrawal. If you make repeated withdrawals that MrBuyGuy considers unjustified, your account my be suspended.

What is the reserve price?

The reserve price is the lowest price the seller will accept for the item. The seller will not sell anything Below the reserve price,  even if the listing ends without any bids.  You will only see the reserve price if you bid on an auction style listing. If the reserve price has not been met, the listing will show this.

What can I do if I don’t get paid?

There can be many reasons why you have not received payment.. Contact the Buyer, using the information available on their profile, and send them email reminders if possible. You can relist your item once more, so  other buyers can purchase it,  if your buyer fails to respond to you.

I won an item but no longer want to buy it. What should I do?

You are obliged to buy the item that won, as your bid is considered a contract.

If you think you  have a valid reason for cancelling your purchase, contact the seller and explain your position. The seller may understand your concern and be willing to work with you. If the seller does not accept your explanation, you must purchase the item. if you fail to do so, an unpaid item will be documented in your account. Too many unpaid items can lead to account restriction or suspension. 

Which payment method should I use, and how should I pay?

 It's up to the seller to decide which payment method to accept. The seller's chosen payment method will appear in the item description.  The seller may allow you a choice of more than one payment method.  To decide which one is best for you, see Choosing a Payment Method.

Whichever method you choose, you can pay for your item by

1.  Clicking the Pay Now button in the listing.

2. Making sure your shipping address is correct, then confirming your shipping and payment methods.

3. Once you are sure all the information is accurate, clicking Confirm and Proceed.

Why have you removed my listing?

 We reserve the right to take down a listing if it does not conform to MrBuy Guy's Terms & Conditions or Privacy Policy, or if the item listed is a Prohibited Item

Why was my account suspended?

MrBuyGuy will suspend your account if you violate the website Terms & Conditions.

Contact us to find out why your account was suspended.

How can I offer international shipping?

 If you would like to offer international shipping, click Tick to Ship Internationally on the Item Details page of your listing. If a buyer from another country wins your auction, they will have to provide you with a shipping address. Once you have their address, you can tell them the shipping cost. They can then pay for the item plus shipping.