How can we help you?

Browse through our comprehensive list of help topics below

Top Questions

How can I pay my seller fees?

 You can pay your seller fees using a wide variety of popular mediums such as PayPal and popular credit cards such as American Express, MasterCard and Visa. You can also schedule payments automatically by using these mediums. Click here to pay your seller fees.

How can I work with Search to help me find the items I want?

 You can alter the amount of information about each item and choose as to how your search results are sorted  by clicking Customize View at the top of the results page.

Things you can do:                             

·         Select the columns you want to display and change their order

·         Show more information about each item, including item number and location.

·        Show more seller on view more seller information, including the seller’s User ID and Feedback ranking.

·         Choose how your items are sorted.

Click Apply Changes button once you made your changes in order to apply your preferences each time you log in.

What are the requirements for selling on MrBuyGuy?

Selling on MrBuyGuy is easy.

You must be over 18 and a registered member of MrBuyGuy.

Register Now to begin selling.

While you do not have to fill out your profile completely, a full profile will improve your chances of receiving a response.

What is my dashboard, and how do I use it?

Your dashboard is a web page that provides you with a quick way to manage everything that is going on with your account.

When you log in to MrBuyGuy, you’ll be taken directly to your dashboard.

If you’re already logged in, you can get to your dashboard from any page on the site, by clicking on the words My Account at the top of the page.

From your dashboard, you can

  • See if you have any outstanding tasks
  • Check and edit your account details
  • Edit your profile
  • Read your  messages
  • View your sales statistics
  • View your recent feedback

On the right side of your dashboard, you’ll see counts of

  • Unread messages
  • Live listings
  • Listings in the last 2 months
  • Items sold in the last 2 months
  • Items won in the last two months

Below these counts, you’ll find direct links to

  • View your account summary
  • Edit your profile
  • Change your plan
  • Update your address
  • Change your Username
  • Change your Security Question

Why have you removed my listing?

 We reserve the right to take down a listing if it does not conform to MrBuy Guy's Terms & Conditions or Privacy Policy, or if the item listed is a Prohibited Item

I won an item but no longer want to buy it. What should I do?

You are obliged to buy the item that won, as your bid is considered a contract.

If you think you  have a valid reason for cancelling your purchase, contact the seller and explain your position. The seller may understand your concern and be willing to work with you. If the seller does not accept your explanation, you must purchase the item. if you fail to do so, an unpaid item will be documented in your account. Too many unpaid items can lead to account restriction or suspension. 

Sorting products

The best way to start comparing is to sort the products on the page by the criterion that is most important to you.

You can do this via the drop-down box on the top right of the page, just above the product listings.

MrBuyGuy gives you a number of different ways to sort your items:

1.  By the name of the product

2.  By product rating, with featured products on top

3.  By how recently products were added, with the latest products on top

4.  By price, from lowest to highest or from highest to lowest.

What are the advantages of registering as a business user and having my own store?

When you register with MrBuyGuy, you can choose to sign up as either a Private User or a Business User. Being a Business User allows you to create a store.

Having a store allows you to list all the items you want to sell in one place. This makes it easy for a buyer who’s interested in purchasing any of your products to view and purchase your other products as well.

You can use your store to show off all the items you’re selling and attract buyers.

With a store, you can:

  • Create a unique store theme that attracts buyers.
  • Upload as many images of your items as you want, so buyers can see them in any context and at any angle.
  • Save images to a photo gallery, so you can use the same images multiple times without having to upload them repeatedly. You can resize, rotate and edit the images in your photo gallery.
  • Add subtitles to your listings. This will make it easier for buyers to find your listings when they search for items.
  • Add a second category to your listings. This means more buyers will find your listings.
  • Use bold and highlighting in your listings.

All of these features are available free with any store.

Having a store also entitles you to free promarketing when you create a listing.

Depending on the store type you choose, you may also receive a discount off your total fees.

Additional features available with premium stores include

  • Inventory management
  • The ability to import listings from eBay
  • The ability to create a newsletter for buyers and to manage their email addresses and subscriptions
  • The ability to view your store’s statistics so you can monitor your selling activity and make improvements.

What is a Classified Ad?

A classified ad is an ad that allows the buyer to make a purchase by contacting the seller directly. No bidding is a involved. Placing a classified ad is a quick and simple way to make a sale.

How can I share my feedback on a transaction?

You can share feedback by filling out a Feedback Form after you complete the transaction.