How can we help you?

Browse through our comprehensive list of help topics below

Top Questions

Making your purchase

Once you've decided what product you want to buy and which retailer you want to buy it from, it's time to make your purchase.

From the Product page, find the retailer you've chosen.

Click on Visit Store. You'll be taken to the Product page on that retailer's website.

From there, follow the retailer's directions for making a purchase.

Note that MrBuyGuy is not responsible for your safety or security on an external website, so shop carefully.

How do I edit my personal information?

It's easy to edit personal information, such as your email address or mobile phone number.

Log in to MrBuyGuy.com and then click on My Account at the top of the page.

From there, click on the My Account tab. This will take you to a page where you can edit your personal information.

How do I offer free shipping?

 Click List Item at the top of the page, then Sell Item, then fill out your listing. After you enter the details about your product, you will arrive at a section which asks you for shipping information. You will have two choices:

  • Free shipping
  • Specify shipping costs

Select Free shipping if you don't want your buyer to pay for shipping.

What's MrBuyGuy all about?

MrBuyGuy.com is a website that can help you save and make money.

We bring you great deals, from all over the web comparing prices on the internet's major shopping comparison sites and major travel sites so you can find the best offers with just a few mouse clicks.

You can search for the best deals on popular sites like Amazon™ and Expedia™, or you can place a Wanted ad and purchase directly from another MrBuyGuy.com user.

If you have an item you'd like to sell, you can make money by placing a Classified ad.

MrBuyGuy loves smart shoppers, and we are constantly updating our website to give you more ways to save.

What are My Tasks and My To Do List?

When you visit your Dashboard, you will see a button that says My Tasks. It will show you the number of outstanding tasks you should resolve.

Clicking on the My Tasks button will bring up a list of outstanding tasks.

These can include:

  • Checking any new messages
  • Making sure sold listings have been shipped and paid for
  • Making sure you’ve relisted items within a 7 day period
  • Answering any disputes
  • Placing feedback
  • Adding your name to your profile
  • Adding an image to your profile
  • Adding information about you or about your interests to your profile
  • Posting in the forum
  • Posting feedback
  • Bidding, winning, making an offer or using an enquiry form
  • Subscribing to the MrBuyGuy newsletter
  • Uploading a video to the help section
  • Creating at least two listings

Your To Do List, also on your dashboard, shows how many issues you have resolved, and how many are still open.

How can I share my feedback on a transaction?

You can share feedback by filling out a Feedback Form after you complete the transaction. 

Can I change my feedback?

You can't change your feedback once you've submitted it. However, you can reply to feedback and, if you're unhappy with feedback you've received, you can submit a reconsideration request.

How does MrBuyGuy Buyer Protection work?

MrBuyGuy Buyer Protection allows buyers and sellers to dispute the outcomes of the auctions.  For example, if you are the buyer, and the seller fails to deliver the goods, you can place a dispute, which will act as a forum between the buyer and the seller.  MrBuyGuy generally stays out of disputes but will use the dispute centre as evidence when deciding whether to take action  on a member.  When you submit a dispute,  the other party will be notified and asked to respond. For example , if the seller does not send an item, the seller will be notified and asked why the item has not been sent.  If fhe seller repeatedly fails to send items purchased, MrBuyGuy will suspend the seller. 

MrBuyGuy Buyer Protection is designed to help buyers and sellers solve any problems they might have in a small number of steps.  Buyers and sellers the option to contact MrBuyGuy.   If a resolution cannot be made between buyer and seller, MrBuyGuy will takes an active role to ensure the dispute is resolved.

 

Start comparing

Once you've sorted your products so the ones you're most likely to buy are at the top of the list, it's time to start comparing.

Click on the name of the product you're interested in or click on the Compare Prices button. You'll be taken to a page with a larger version of the product photo as well as the product's overall rating on MrBuyGuy.com.

You can compare prices by looking further down the page, where you'll see a list of all the stores that sell the product, the price at which it's sold at each store and the average customer rating at each store.

You can see particular specifications for the product by clicking on the Specifications tab.

Clicking on the Reviews tab will allow you to see reviews from other MrBuyGuy customers.

Take some time to read the product description carefully and to review all the available information about the product before you decide whether to buy it.

How can feedback affect my credibility?

Your feedback tells potential buyers and sellers how much they should trust you and your products.  Good feedback tells other MrBuyGuy members that transacting with you will be a positive experience.

At MrBuyGuy, we encourage all of our members to leave feedback after every transaction. This helps make everyone feel safe.