How can we help you?

Browse through our comprehensive list of help topics below

Top Questions

How to start looking

You can choose any several different methods to find the product you want on MrBuyGuy.com.

1. Use the Search Box

Just type the name of the product you're looking for in the Search box. If you like, you can narrow your search by category. Simply choose one of the categories from the drop down box. Once you're done, click on the magnifying glass to the right of the Search box.  A page showing all of those products available on MrBuyGuy.com will appear.

2. Shop by Category

Go to the list of categories on the left-hand side of the page, and then click on the category you want, or click on one of the category photos on the main Shopping page. You'll see a page with all the products in that category.

3. Shop Featured Listings or Most Popular Today

If you're interested in one of our featured listings or most popular products, just click on the product's name, and you'll be brought to a page where you can compare prices and make a purchase.

4. Shop by Brand

If you'd like to by a product by a particular brand, just click on the brand logo at the bottom of the main Shopping page. You'll be taken to a page listing all the products by that brand available on MrBuyGuy.

I've paid for my item but it isn't appearing as paid. What happened?

If you're paying via PayPal, your payment status should update automatically.

However, if you're paying by another method, for example, by cheque or by bank transfer, there will not be an automatic update of your payment status. You can ask your bank to provide proof of payment.

You can manually mark an item as paid for your records and to show the seller that you've paid:

Click Won Auctions under My Account at the top of the page..

Select the item you've won.

Click on the down arrow next to the Pay Now button.

Select Mark Payment as Sent.

As long as the seller agrees that that the item was paid for, everything is fine.

Refer to MrBuyGuy Buyer Protection to find out what to do if you and the seller can't come to an agreement.

How do I close my account?

We're sorry to see you go.

Please Contact us and let us know why you want end your relationship with MrBuyGuy, so we can better serve our customers in the future.

We will help you close your account.

Booking Your Room

Once you've decided on a hotel, you'll have to book your room.

Underneath the name of the hotel, in the list of hotels, you'll see a list of travel sites you can book from and how much they will charge.

Clicking on Book Now will bring up a popup box listing all the travel sites along with their prices for your room. Clicking on Go next to the name of one of the sites will take you to that site. You can then book your room.

You can also book a room via the hotel page. After you've found the hotel you want in the list of hotels, click on the hotel name, the large photo next to the name or View all rooms. You'll be taken to a page describing the hotel in more detail.

The hotel page will have a list that shows each room that is available during the time you wish to book, how much it costs and the travel website you can use to book it. Click Go next to any of the rooms. You'll be taken to the travel site of your choice, and you can then book your room.

What is an unpaid item?

When you buy or bid successfully on an item, you commit to pay. If you fail to make a payment,  an unpaid item case may be opened. 

If you don't pay or you fail to reach an agreement with the seller within 4 days, MrBuyGuy will record an unpaid item on your account.

This can lead to your account being restricted or suspended.

Narrowing your search

Mr Buy Guy lets you sort hotels by recommendation, number of stars, distance from a specific city, price and guest rating.

You can refine your search, filtering by star rating, price or place. You can limit your search to hotels whose names contain a specific word or phrase.

If you are searching by price, you can change the currency by clicking the dropdown at the top of the page.

How do I complete the auction process once I have won an item?

MrBuyGuy has a comprehensive auction managment system once you have won an auction.  When you win an auction either by been the highest bidder on an auction or by using the instant buy option, MrBuyGuy will send you an email.This email will congragulate you on your win and ask you to click on a link.  This link will take you to the auction management area.  Alternatively you can also find this link by logging into your MrBuyGuy account clicking on My Account on the top header of the website, clicking on the buying tab on the left hand side and clicking on won auctions.  Then under the selected auction click on the choose link and press the manage option

There are several steps to complete when managing your won item.  The first is to confirm the address that you would like the item to be shipped to.  Your default address will be displayed initially however if you would like to you can choose other addresses that you have saved.  Once you have selected your address you can then choose the shipping method for your item.  Depending on the location of the seller and the sellers shipping options selected for the item, different shipping methods will be displayed. For example,  if your purchasing an item in the same country as the seller you may be given a list of different shipping options to select from.  Alternatively if the seller has offered free shipping you will not be charged for the shipping. 

If you are buying an item from a different country you will be prompted to contact the seller in order to receive a shipping cost based on your shipping location. Once the shipping cost has been confirmed you can then select the payment method you would like to use to pay for the item,  again it will depend on the sellers selected payment methods for what payment options will be available.  For example, if the seller selects Paypal as a payment method you will be able to automatically go to Paypal and pay for the item.  Once the item has been payed for, the seller will be notified that the item is ready for shipping.  Alternatively you can pay through direct deposit,  in this case you will be presented with the sellers bank account details and will be able to pay through internet banking or at the banks local branch. 

Once you have payed through this method you can let the seller know and they can look out for the payment at their end.  Once the seller has shipped the item they will send a confirmation to MrBuyGuy and you will receive an email with this confirmation as well as any track and trace details for the item.  When you recieve the item you can go back to the manage auction section and confirm you have recieved the item.  At this point you will also be prompted to place feedback on the item.  MrBuyGuy highly recommends that you place feedback for every auction you participate in because it helps make the auction community a safer environment.

I am a personal user, how do fees work on MrBuyGuy?

 As a personal user your fees are paid on a pre - pay  basis.  Simply login to MrBuyGuy and click on the List Item at the top of the page and go through the selling steps to list your auction.  On the confirmation page, your fees will be calculated and you will be taken to a payment page where you can select a payment method to pay for your auction fees.  There is a minimum auction fee purchase of 5 pounds.  Alternatively if you would like to purchase fees outside the auction process you can do this by logging in to MrBuyGuy pressing on My Account the top of the page, then clicking  Credits and Payments. You can then pre-purchase credit.

I want to find items sold by a particular seller. What should I do?

 If you wish to search for items which are currently being sold by a particular seller or you want to display the sellers entire past sales then by knowing seller’s user ID, you can do so easily.


To search for items by seller:

1.     Click Advanced Search

2.     Click Items by Seller.

3.     Enter the seller’s user ID. If you don't know what it is,hen select Show close and exact user ID matches.

4.     Click Search.

How do I place a Classified Ad?

The process for placing a classified ad is similar to that for placing an auction listing.

Click Sell Item underneath List Item at the top of the page.

You will be taken to a listings page.

Then either fill in the item’s UPC / EAN or ISBN or select the item’s category.

Click Save and Continue.

When prompted to choose your listing type, select Classified Ad.

Click Save and Continue, then follow the prompts.