How can we help you?

Browse through our comprehensive list of help topics below

Top Questions

Can I locate items being sold in my area?

 Yes you can, MrBuyGuy has advanced geo-tracking technology which allows you to filter auctions by the location nearest to you.  To use, this you must have an account with us and have   entered your address information. When search the results are displayed, you will be able to sort listings based on how close they are to you. 

What can I do if I don’t get paid?

There can be many reasons why you have not received payment.. Contact the Buyer, using the information available on their profile, and send them email reminders if possible. You can relist your item once more, so  other buyers can purchase it,  if your buyer fails to respond to you.

I've paid for my item but it isn't appearing as paid. What happened?

If you're paying via PayPal, your payment status should update automatically.

However, if you're paying by another method, for example, by cheque or by bank transfer, there will not be an automatic update of your payment status. You can ask your bank to provide proof of payment.

You can manually mark an item as paid for your records and to show the seller that you've paid:

Click Won Auctions under My Account at the top of the page..

Select the item you've won.

Click on the down arrow next to the Pay Now button.

Select Mark Payment as Sent.

As long as the seller agrees that that the item was paid for, everything is fine.

Refer to MrBuyGuy Buyer Protection to find out what to do if you and the seller can't come to an agreement.

Narrowing your search

Once you arrive at a page with a list of products, you may find that there are too many for you to compare.

To help you out, MrBuyGuy.com allows you to narrow your search.

If you haven't already filtered your product by category, you can do this now, by clicking on one of the categories on the left hand side of the page.

You can also filter by price, by using the slider.

For some products, you may be able to filter your search by a particular specification, such as brand, size, weight, material or energy rating.

By clicking on the Classified tab toward the top of the page, you can find out if you can purchase the product you want directly from another MrBuyGuy.com user.

How do I choose a club membership?

When you register with MrBuyGuy as a business user, you have to choose a club membership.  A club membership allows you to creat your own store.

MrBuyGuy offers four club membership plans: a Basic plan, which is free, and  Sapphire, Ruby and Diamond plans, which require monthly subscriptions.  You can view and compare the store features available with all of the different plans at mrbuyguy.com/club-membership.

If you would like your store to include some of the features in a premium plan, but not all of them,  you can select a Store Add On. This will allow you to purchase an individual store feature in one plan without subscribing to the entire plan.  For example, you can select the Ruby plan and then add on an additional feature that is only available with the Diamond plan. You can choose a store Add On by clicking by clicking Account Summary in the drop down list under My Account on the top righthand side of any web page

You can change your club membership at any time by clicking Change Plan in the dropdown list under My Store at the top of any page or by clicking on Upgrade Account in the dropdown list under My Account on the top righthand side of any page.

Can I save an auction listing as I create it?

 Yes you can, as you go through the steps to sell an auction you can press the Save Listing button on the top right hand corner of the page at anytime.  When you press this button simply enter in a title for your listing and press Save.  You will then be redirected to the Incomplete Listings page.  You can continue with your listing at anytime by clicking Incomplete Listings under Selling on your dashboard. Select the listing you would like to complete and click  Complete Now. This will take you back to the auction detailspage where you can now complete your listing . (Note: Once your listing has been completed the item will no longer appear in the incomplete listings page).

 

How do I place a Classified Ad?

The process for placing a classified ad is similar to that for placing an auction listing.

Click Sell Item underneath List Item at the top of the page.

You will be taken to a listings page.

Then either fill in the item’s UPC / EAN or ISBN or select the item’s category.

Click Save and Continue.

When prompted to choose your listing type, select Classified Ad.

Click Save and Continue, then follow the prompts.

How do I buy an item?

Here's how to purchase an item on MrBuyGuy.

a. Locate the item.

Enter name of the item you want in the search box at the top of the page any or surf through the list of categories.

b. Learn about the item you found.

Carefully go through the item description. You can click the Ask a question link if you have any question about the item.

c. Review the seller's Feedback.

By looking at the seller’s Feedback score and reading the comments left by previous buyers, and by viewing the seller’s business reputation you can ensure the sellers credibility.

d. Bid or Buy It Now.        

Scroll down the item page to view the available purchase options. After making a choice you can either place a bid or make an instant purchase by making use of Buy It Now. If you make a bid, you are obliged to complete the transaction if you win the uction.

e. Pay for the item.

You can send your payment to the seller within three days after you have won or purchased the item. The seller will let you know how and where to send the payment.

I've won an item. How much do I need to pay?

MrBuyGuy will calculate your payment details for you.

To find out the cost of an item you've won, log on to MrBuyGuy. Click on My Account at the top of the page, then click on Won Auctions.

 

Find the item you want to pay for, then click on Pay Now. You'll see the total cost of the item and your payment options.

What are the requirements for selling on MrBuyGuy?

Selling on MrBuyGuy is easy.

You must be over 18 and a registered member of MrBuyGuy.

Register Now to begin selling.

While you do not have to fill out your profile completely, a full profile will improve your chances of receiving a response.