How can we help you?

Browse through our comprehensive list of help topics below

Payment and Shipping

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Top Questions

How does MrBuyGuy calculate my positive feedback percentage?

 MrBuyGuy calculates your positive feedback percentage by looking at all of your feedback from transactions over the last 12 months. If the same member gives you the same feedback multiple times, it is counted only once.

Dividing the number of positive feedback ratings by the total number of feedback ratings gives your positive feedback percentage.

For example, suppose you have 100 positive ratings, 4 neutal ratings and one negative rating.

Your positive feedback percentage is:

100 ÷ 100+4+1 or  95.2%.

How can I find a MrBuyGuy store?

To find a store, use MrBuyGuy’s Advanced Search function.

Click on the down arrow next to the magnifying glass, and then click on A MrBuyGuy Store.

You will then be able to search for a particular Store.

Why was my account suspended?

MrBuyGuy will suspend your account if you violate the website Terms & Conditions.

Contact us to find out why your account was suspended.

How can feedback affect my credibility?

Your feedback tells potential buyers and sellers how much they should trust you and your products.  Good feedback tells other MrBuyGuy members that transacting with you will be a positive experience.

At MrBuyGuy, we encourage all of our members to leave feedback after every transaction. This helps make everyone feel safe.

How do I place a Classified Ad?

The process for placing a classified ad is similar to that for placing an auction listing.

Click Sell Item underneath List Item at the top of the page.

You will be taken to a listings page.

Then either fill in the item’s UPC / EAN or ISBN or select the item’s category.

Click Save and Continue.

When prompted to choose your listing type, select Classified Ad.

Click Save and Continue, then follow the prompts.

What is my dashboard, and how do I use it?

Your dashboard is a web page that provides you with a quick way to manage everything that is going on with your account.

When you log in to MrBuyGuy, you’ll be taken directly to your dashboard.

If you’re already logged in, you can get to your dashboard from any page on the site, by clicking on the words My Account at the top of the page.

From your dashboard, you can

  • See if you have any outstanding tasks
  • Check and edit your account details
  • Edit your profile
  • Read your  messages
  • View your sales statistics
  • View your recent feedback

On the right side of your dashboard, you’ll see counts of

  • Unread messages
  • Live listings
  • Listings in the last 2 months
  • Items sold in the last 2 months
  • Items won in the last two months

Below these counts, you’ll find direct links to

  • View your account summary
  • Edit your profile
  • Change your plan
  • Update your address
  • Change your Username
  • Change your Security Question

What are the requirements for selling on MrBuyGuy?

Selling on MrBuyGuy is easy.

You must be over 18 and a registered member of MrBuyGuy.

Register Now to begin selling.

While you do not have to fill out your profile completely, a full profile will improve your chances of receiving a response.

How can I see the price of an item that has already been sold?

You can search for Completed Listings. These are listings that have ended within the last 15 days, whether or not the item sold.

To search for completed listings:

1.    Click Advanced Search.

2.     Enter two or three words that describe the item in the Enter keywords or item number field.

3.     Select Completed Listings in the Search Including section.

4.       Click Search. 

How do I buy an item?

Here's how to purchase an item on MrBuyGuy.

a. Locate the item.

Enter name of the item you want in the search box at the top of the page any or surf through the list of categories.

b. Learn about the item you found.

Carefully go through the item description. You can click the Ask a question link if you have any question about the item.

c. Review the seller's Feedback.

By looking at the seller’s Feedback score and reading the comments left by previous buyers, and by viewing the seller’s business reputation you can ensure the sellers credibility.

d. Bid or Buy It Now.        

Scroll down the item page to view the available purchase options. After making a choice you can either place a bid or make an instant purchase by making use of Buy It Now. If you make a bid, you are obliged to complete the transaction if you win the uction.

e. Pay for the item.

You can send your payment to the seller within three days after you have won or purchased the item. The seller will let you know how and where to send the payment.

Can I leave feedback for unregistered members?

 No, you cannot submit feedback for unregistered members. We encourage all our users to register with MrBuyGuy.