How can we help you?

Browse through our comprehensive list of help topics below

Payment and Shipping

If you would rather contact MrBuyGuy directly, please click here to find out how contact us.

Top Questions

How do I buy an item?

Here's how to purchase an item on MrBuyGuy.

a. Locate the item.

Enter name of the item you want in the search box at the top of the page any or surf through the list of categories.

b. Learn about the item you found.

Carefully go through the item description. You can click the Ask a question link if you have any question about the item.

c. Review the seller's Feedback.

By looking at the seller’s Feedback score and reading the comments left by previous buyers, and by viewing the seller’s business reputation you can ensure the sellers credibility.

d. Bid or Buy It Now.        

Scroll down the item page to view the available purchase options. After making a choice you can either place a bid or make an instant purchase by making use of Buy It Now. If you make a bid, you are obliged to complete the transaction if you win the uction.

e. Pay for the item.

You can send your payment to the seller within three days after you have won or purchased the item. The seller will let you know how and where to send the payment.

How can I find a MrBuyGuy store?

To find a store, use MrBuyGuy’s Advanced Search function.

Click on the down arrow next to the magnifying glass, and then click on A MrBuyGuy Store.

You will then be able to search for a particular Store.

How can I share my feedback on a transaction?

You can share feedback by filling out a Feedback Form after you complete the transaction. 

How can I keep my password safe?

Your passwords are the keys that allow access to your MrBuyGuy account, your bank accounts, your emails and more.

Here are some tips to help you make sure your passwords are safe:

  • Never share any of your passwords with anyone else. If someone else uses your password, you can be held responsible for their actions.
  • Use a different password for MrBuyGuy than you do for your Internet banking and your email.
  • Don't use a password that someone would be able to guess easily, like ‘password’.
  • Don't use a simple word that could be found in a dictionary.
  • Don't use your name.
  • Make sure your password is at least six characters long, with both letters and numbers.
  • Remember to log off when you've finished using the website.
  • If you think someone may have discovered your password, change it immediately!

Narrowing your search

Mr Buy Guy lets you sort hotels by recommendation, number of stars, distance from a specific city, price and guest rating.

You can refine your search, filtering by star rating, price or place. You can limit your search to hotels whose names contain a specific word or phrase.

If you are searching by price, you can change the currency by clicking the dropdown at the top of the page.

How do I sell an item on MrBuyGuy?

 You must  Register with MrBuyGuy before you can start selling. Once you're registered and have logged in, you can start selling by clicking on the Sell  at the top of the page.

 

This will take you to the item category page.

You will be asked to select a category for your item. Once you select the main category, you will see an option to  select a sub-categories and, in some cases,  a sub-sub-category.   If you would like to add a second category, you can do this for an additional fee by ticking 'Add a Second Category'.

After you've chosen your category, click 'Save and Continue'.

Now you will be asked to select your auction type. You can choose from one of three types.

Select 'General Listing' to auction off your item. Members will be able to bid on the item. If you like, you can set a reserve price for that auction. If you set a reserve price, the item cannot be sold at less than the reserve.

Select 'Instant Buy' to sell your item at a fixed price. A buyer can purchase the item immediately by clicking 'Buy Now'. The instant buy feature allows you to sell your item for a fixed price. The member can purchase the item at any time by simply clicking buy now.

If you place a 'Classified Ad', buyers can contact you directly via MrBuyGuy.com. You and the buyer negotiate the price and the terms of sale. You may select your buyer rather than wait for a buyer to seek out your item.  

In this example below im going to list a general listing, so il select the first option from the drop down. Directly under that there is a text field which asks you if you know the UPC, EAN or the ISBN of the product. This is typically the product bar code. If you know this enter it in and various fields will be automatically populated for you when listing your item. The item I am listing today does not have a bar code so im gonna press save and continue.

 Some tips before you place your listings: 

  • Search out your competition on MrBuyGuy, see what precise products they are offering in your league and the kind of prices they are quoting.
  • Comply with the Terms & Conditions and Restricted Items of the website.
  • Choose the appropriate category for your products.

 

Can I sell my items internationally?

 Yes, you can. However, you will have to meet the requirements for listings in each country. Also, with each country the laws of the land change and you will have to comply with the rules of that country.

I have paid for an item but have not received it. What should I do?

 If you have paid for an item but you have not received it, or if you have not heard from the seller since paying for the item,  your first course of action should be to contact the seller.  Bear in mind that on weekends and on public holidays sellers might not be working.  Give the seller sufficient time to get back to you. 

If you fail to hear back from the seller after a reasonable length of time, your next course of action is to use MrBuyGuy Buyer Protection.

To do this, select Dispute under the Choose option next to your won auction.  This will take you to the Dispute section where you can enter in the details of the dispute you would like to submit.  Once you have completed and submitted your information, the seller will be notified and a formal dispute wlll be placed  against them.  The seller will then be prompted to reply to the dispute. 

Tthe buyer and seller should work together to solve the problem. 

If the seller does not reply, MrBuyGuy will intervene and try to contact the seller for you.  In some cases, we will suspend the seller and pass details on to law enforcements to bring legal action against sellers who are committing fraud.

Can I locate items being sold in my area?

 Yes you can, MrBuyGuy has advanced geo-tracking technology which allows you to filter auctions by the location nearest to you.  To use, this you must have an account with us and have   entered your address information. When search the results are displayed, you will be able to sort listings based on how close they are to you. 

How do I update my address?

Follow these simple steps to update your address:

  1. Log in to MrBuyGuy.com.
  2. Click on My Account at the top of the page.
  3. Click on the My Account tab.
  4. Click on Your Saved Addresses on the left hand side of the page.
  5. This will bring up a page with your current addresses. From here, you can edit or delete an existing address or add a new address.