How can we help you?

Browse through our comprehensive list of help topics below

Payment and Shipping

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Top Questions

What is the difference between an item and a listing?

An item is the specific product or service you are selling. A lisitng is is entire page including the iD,  description, pricing and other related details.

What is an unpaid item?

When you buy or bid successfully on an item, you commit to pay. If you fail to make a payment,  an unpaid item case may be opened. 

If you don't pay or you fail to reach an agreement with the seller within 4 days, MrBuyGuy will record an unpaid item on your account.

This can lead to your account being restricted or suspended.

Can I save an auction listing as I create it?

 Yes you can, as you go through the steps to sell an auction you can press the Save Listing button on the top right hand corner of the page at anytime.  When you press this button simply enter in a title for your listing and press Save.  You will then be redirected to the Incomplete Listings page.  You can continue with your listing at anytime by clicking Incomplete Listings under Selling on your dashboard. Select the listing you would like to complete and click  Complete Now. This will take you back to the auction detailspage where you can now complete your listing . (Note: Once your listing has been completed the item will no longer appear in the incomplete listings page).

 

Using your watchlist

If you're thinking of buying a product, but you haven't made your final decision, you can place it on your Watchlist.

This will save you time if you decide to purchase it later on.

From the product page, click on Watch this item.

The product will then appear in your Watchlist.

You can find your Watchlist by clicking on My Account at the top of any page.

Click on the dropdown icon next to Buying on the left hand side of the page.

Then click on My Watchlist.

You'll be able to see all the products you are watching.

Later on, if you decide to buy the product, you can click on it in your Watchlist. You'll be taken right to the product page, where you can make a purchase.  There's no need to search for the item again.

Note: To have a watchlist, you must be a registered member of MrBuyGuy.com.

What can I do if I don’t get paid?

There can be many reasons why you have not received payment.. Contact the Buyer, using the information available on their profile, and send them email reminders if possible. You can relist your item once more, so  other buyers can purchase it,  if your buyer fails to respond to you.

Am I prohibited from selling any items?

 Yes. Please see MrBuyGuy's list of prohibited and restricted items. Contact MrBuyGuy if you have any questions.

How do I sell an item on MrBuyGuy?

 You must  Register with MrBuyGuy before you can start selling. Once you're registered and have logged in, you can start selling by clicking on the Sell  at the top of the page.

 

This will take you to the item category page.

You will be asked to select a category for your item. Once you select the main category, you will see an option to  select a sub-categories and, in some cases,  a sub-sub-category.   If you would like to add a second category, you can do this for an additional fee by ticking 'Add a Second Category'.

After you've chosen your category, click 'Save and Continue'.

Now you will be asked to select your auction type. You can choose from one of three types.

Select 'General Listing' to auction off your item. Members will be able to bid on the item. If you like, you can set a reserve price for that auction. If you set a reserve price, the item cannot be sold at less than the reserve.

Select 'Instant Buy' to sell your item at a fixed price. A buyer can purchase the item immediately by clicking 'Buy Now'. The instant buy feature allows you to sell your item for a fixed price. The member can purchase the item at any time by simply clicking buy now.

If you place a 'Classified Ad', buyers can contact you directly via MrBuyGuy.com. You and the buyer negotiate the price and the terms of sale. You may select your buyer rather than wait for a buyer to seek out your item.  

In this example below im going to list a general listing, so il select the first option from the drop down. Directly under that there is a text field which asks you if you know the UPC, EAN or the ISBN of the product. This is typically the product bar code. If you know this enter it in and various fields will be automatically populated for you when listing your item. The item I am listing today does not have a bar code so im gonna press save and continue.

 Some tips before you place your listings: 

  • Search out your competition on MrBuyGuy, see what precise products they are offering in your league and the kind of prices they are quoting.
  • Comply with the Terms & Conditions and Restricted Items of the website.
  • Choose the appropriate category for your products.

 

How can I find a MrBuyGuy member?

To find a member (Shopaholic), use MrBuyGuy’s Advanced Search function.

Click on the down arrow next to the magnifying glass, and then click on A MrBuyGuy Shopaholic.

You will then be able to search for a particular Shopaholic.

How can I see the price of an item that has already been sold?

You can search for Completed Listings. These are listings that have ended within the last 15 days, whether or not the item sold.

To search for completed listings:

1.    Click Advanced Search.

2.     Enter two or three words that describe the item in the Enter keywords or item number field.

3.     Select Completed Listings in the Search Including section.

4.       Click Search. 

How to start looking

You can choose any several different methods to find the product you want on MrBuyGuy.com.

1. Use the Search Box

Just type the name of the product you're looking for in the Search box. If you like, you can narrow your search by category. Simply choose one of the categories from the drop down box. Once you're done, click on the magnifying glass to the right of the Search box.  A page showing all of those products available on MrBuyGuy.com will appear.

2. Shop by Category

Go to the list of categories on the left-hand side of the page, and then click on the category you want, or click on one of the category photos on the main Shopping page. You'll see a page with all the products in that category.

3. Shop Featured Listings or Most Popular Today

If you're interested in one of our featured listings or most popular products, just click on the product's name, and you'll be brought to a page where you can compare prices and make a purchase.

4. Shop by Brand

If you'd like to by a product by a particular brand, just click on the brand logo at the bottom of the main Shopping page. You'll be taken to a page listing all the products by that brand available on MrBuyGuy.