How can we help you?

Browse through our comprehensive list of help topics below

Payment and Shipping

If you would rather contact MrBuyGuy directly, please click here to find out how contact us.

Top Questions

How do I subscribe to the newsletter?

By subscribing to our newsletter, you'll get the latest news on great bargains from all over the Internet.

You can subscribe when you register, by ticking the box at the bottom of the page.

Here's how to subscribe if you've already registered:

  1. Log in to MrBuyGuy.
  2. Click My Account at the top of the page.
  3. Click the My Account tab.
  4. Click Subscriptions on the left hand side of the page.
  5. Check the box to opt in and enter the other information requested.

Can I locate items being sold in my area?

 Yes you can, MrBuyGuy has advanced geo-tracking technology which allows you to filter auctions by the location nearest to you.  To use, this you must have an account with us and have   entered your address information. When search the results are displayed, you will be able to sort listings based on how close they are to you. 

Can I save an auction listing as I create it?

 Yes you can, as you go through the steps to sell an auction you can press the Save Listing button on the top right hand corner of the page at anytime.  When you press this button simply enter in a title for your listing and press Save.  You will then be redirected to the Incomplete Listings page.  You can continue with your listing at anytime by clicking Incomplete Listings under Selling on your dashboard. Select the listing you would like to complete and click  Complete Now. This will take you back to the auction detailspage where you can now complete your listing . (Note: Once your listing has been completed the item will no longer appear in the incomplete listings page).

 

How do I update my default payment methods?

The first time you place a listing on MrBuyGuy you will be prompted to set your default payment methods. 

MrBuyGuy offers the following payment methods when selling an auction:

  • Paypal
  • Google checkout
  • Direct deposit
  • cash
  • cheque

The first time you sell on MrBuyGuy you will be able to select which payment methods you would like to offer.  Once done listing on MrBuyGuy, these methods will be available for you to select.  If you would like to update these default paymentmethods - for example change the email address of your Paypal account or update your bank account details - simply login to MrBuyGuy click on the my account link on the top header of the website and click on the account tab.  Under the information section on the left hand side, click on the payment methods option.  Your default payment methods will now be updated.

How can I find a MrBuyGuy store?

To find a store, use MrBuyGuy’s Advanced Search function.

Click on the down arrow next to the magnifying glass, and then click on A MrBuyGuy Store.

You will then be able to search for a particular Store.

How can I locate the items I want to buy?

 You can easily locate items on MrBuyGuy either by searching or browsing. Depending on what you are looking for, each process has its advantages.

a) Searching

Enter two or thre words describing the items in the Search text box located. Once you click the Search button, you will receive search results that match those words. The Searching option also allows you to narrow your search in many ways by offering advanced options and commands.

b) Browsing

You can keep on browsing until you come across something that might interest you. If you're not certain about what you want to purchase, you can scroll through the items.

How can I pay my seller fees?

 You can pay your seller fees using a wide variety of popular mediums such as PayPal and popular credit cards such as American Express, MasterCard and Visa. You can also schedule payments automatically by using these mediums. Click here to pay your seller fees.

How do I change my username?

Here's how to change your username:

  1. Click My Account at the top of the page.
  2. Click the My Account tab.
  3. Click Change Username on the left hand side of the page.
  4. Enter a new username.
  5. Click Change.

You can change your username every 90 days.

Your profile page will show all of your previous usernames, so other users can see them.

How can I get help?

An easy way to get help is to browse through the topics in the help section to find the answer you need.

If you can't find the answer you're looking for, visit our Contact Page and tell us exactly what you'd like to know.

Someone will get back to you as soon as possible to give you the help you need.

How to start looking

You can choose any several different methods to find the product you want on MrBuyGuy.com.

1. Use the Search Box

Just type the name of the product you're looking for in the Search box. If you like, you can narrow your search by category. Simply choose one of the categories from the drop down box. Once you're done, click on the magnifying glass to the right of the Search box.  A page showing all of those products available on MrBuyGuy.com will appear.

2. Shop by Category

Go to the list of categories on the left-hand side of the page, and then click on the category you want, or click on one of the category photos on the main Shopping page. You'll see a page with all the products in that category.

3. Shop Featured Listings or Most Popular Today

If you're interested in one of our featured listings or most popular products, just click on the product's name, and you'll be brought to a page where you can compare prices and make a purchase.

4. Shop by Brand

If you'd like to by a product by a particular brand, just click on the brand logo at the bottom of the main Shopping page. You'll be taken to a page listing all the products by that brand available on MrBuyGuy.