How can we help you?

Browse through our comprehensive list of help topics below

Payment and Shipping

If you would rather contact MrBuyGuy directly, please click here to find out how contact us.

Top Questions

How do I place a Classified Ad?

The process for placing a classified ad is similar to that for placing an auction listing.

Click Sell Item underneath List Item at the top of the page.

You will be taken to a listings page.

Then either fill in the item’s UPC / EAN or ISBN or select the item’s category.

Click Save and Continue.

When prompted to choose your listing type, select Classified Ad.

Click Save and Continue, then follow the prompts.

Requesting a Price Alert

If you like a product you've found on MrBuyGuy.com, but you aren't completely satisfied with the price, you can request a Price Alert.

From the Product page, click on Price Alert.

You'll be asked if you want to receive an email when the product's price changes.

If you click Yes, MrBuyGuy will notify you, via email, when the price has changed.

You can purchase the product when the price is right for you.

Note: To receive Price Alerts, you must be a registered member of MrBuyGuy.com.

What is the difference between an item and a listing?

An item is the specific product or service you are selling. A lisitng is is entire page including the iD,  description, pricing and other related details.

How do I subscribe to the newsletter?

By subscribing to our newsletter, you'll get the latest news on great bargains from all over the Internet.

You can subscribe when you register, by ticking the box at the bottom of the page.

Here's how to subscribe if you've already registered:

  1. Log in to MrBuyGuy.
  2. Click My Account at the top of the page.
  3. Click the My Account tab.
  4. Click Subscriptions on the left hand side of the page.
  5. Check the box to opt in and enter the other information requested.

What is a Classified Ad?

A classified ad is an ad that allows the buyer to make a purchase by contacting the seller directly. No bidding is a involved. Placing a classified ad is a quick and simple way to make a sale.

I am a personal user, how do fees work on MrBuyGuy?

 As a personal user your fees are paid on a pre - pay  basis.  Simply login to MrBuyGuy and click on the List Item at the top of the page and go through the selling steps to list your auction.  On the confirmation page, your fees will be calculated and you will be taken to a payment page where you can select a payment method to pay for your auction fees.  There is a minimum auction fee purchase of 5 pounds.  Alternatively if you would like to purchase fees outside the auction process you can do this by logging in to MrBuyGuy pressing on My Account the top of the page, then clicking  Credits and Payments. You can then pre-purchase credit.

I can't see my listing. What could the problem be?

 It generally takes 24 hours after listing an item for it to become searchable. Contact MrBuyGuy if more than 24 hours has passed and you still cannot find your listing.

How can I pay my seller fees?

 You can pay your seller fees using a wide variety of popular mediums such as PayPal and popular credit cards such as American Express, MasterCard and Visa. You can also schedule payments automatically by using these mediums. Click here to pay your seller fees.

What are My Tasks and My To Do List?

When you visit your Dashboard, you will see a button that says My Tasks. It will show you the number of outstanding tasks you should resolve.

Clicking on the My Tasks button will bring up a list of outstanding tasks.

These can include:

  • Checking any new messages
  • Making sure sold listings have been shipped and paid for
  • Making sure you’ve relisted items within a 7 day period
  • Answering any disputes
  • Placing feedback
  • Adding your name to your profile
  • Adding an image to your profile
  • Adding information about you or about your interests to your profile
  • Posting in the forum
  • Posting feedback
  • Bidding, winning, making an offer or using an enquiry form
  • Subscribing to the MrBuyGuy newsletter
  • Uploading a video to the help section
  • Creating at least two listings

Your To Do List, also on your dashboard, shows how many issues you have resolved, and how many are still open.

How do I choose a club membership?

When you register with MrBuyGuy as a business user, you have to choose a club membership.  A club membership allows you to creat your own store.

MrBuyGuy offers four club membership plans: a Basic plan, which is free, and  Sapphire, Ruby and Diamond plans, which require monthly subscriptions.  You can view and compare the store features available with all of the different plans at mrbuyguy.com/club-membership.

If you would like your store to include some of the features in a premium plan, but not all of them,  you can select a Store Add On. This will allow you to purchase an individual store feature in one plan without subscribing to the entire plan.  For example, you can select the Ruby plan and then add on an additional feature that is only available with the Diamond plan. You can choose a store Add On by clicking by clicking Account Summary in the drop down list under My Account on the top righthand side of any web page

You can change your club membership at any time by clicking Change Plan in the dropdown list under My Store at the top of any page or by clicking on Upgrade Account in the dropdown list under My Account on the top righthand side of any page.