How can we help you?

Browse through our comprehensive list of help topics below

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Top Questions

What are the requirements for selling on MrBuyGuy?

Selling on MrBuyGuy is easy.

You must be over 18 and a registered member of MrBuyGuy.

Register Now to begin selling.

While you do not have to fill out your profile completely, a full profile will improve your chances of receiving a response.

How can I find a MrBuyGuy member?

To find a member (Shopaholic), use MrBuyGuy’s Advanced Search function.

Click on the down arrow next to the magnifying glass, and then click on A MrBuyGuy Shopaholic.

You will then be able to search for a particular Shopaholic.

How can I find a MrBuyGuy store?

To find a store, use MrBuyGuy’s Advanced Search function.

Click on the down arrow next to the magnifying glass, and then click on A MrBuyGuy Store.

You will then be able to search for a particular Store.

Requesting a Price Alert

If you like a product you've found on MrBuyGuy.com, but you aren't completely satisfied with the price, you can request a Price Alert.

From the Product page, click on Price Alert.

You'll be asked if you want to receive an email when the product's price changes.

If you click Yes, MrBuyGuy will notify you, via email, when the price has changed.

You can purchase the product when the price is right for you.

Note: To receive Price Alerts, you must be a registered member of MrBuyGuy.com.

I have paid for an item but have not received it. What should I do?

 If you have paid for an item but you have not received it, or if you have not heard from the seller since paying for the item,  your first course of action should be to contact the seller.  Bear in mind that on weekends and on public holidays sellers might not be working.  Give the seller sufficient time to get back to you. 

If you fail to hear back from the seller after a reasonable length of time, your next course of action is to use MrBuyGuy Buyer Protection.

To do this, select Dispute under the Choose option next to your won auction.  This will take you to the Dispute section where you can enter in the details of the dispute you would like to submit.  Once you have completed and submitted your information, the seller will be notified and a formal dispute wlll be placed  against them.  The seller will then be prompted to reply to the dispute. 

Tthe buyer and seller should work together to solve the problem. 

If the seller does not reply, MrBuyGuy will intervene and try to contact the seller for you.  In some cases, we will suspend the seller and pass details on to law enforcements to bring legal action against sellers who are committing fraud.

How do I stop spam?

Spam means emails you don't want. Spam can include unwanted advertising, pornography and scams designed to cheat you out of your money. 

Sometimes spam comes from companies or websites you've already registered with. Most reputable companies will have an unsubscribe option in their emails. Clicking on unsubscribe will stop the company from sending you unwanted emails.

Often, however, spam comes from people or companies you've never heard of. They guess, buy or steal your email address.

Spam from MrBuyGuy Members

If you receive unwanted emails from another MrBuyGuy member, you can make a complaint at the Information Commissioner's Office website.

Here are some tips to help reduce spam:

  • Don't publish your email address on the Internet.
  • Don't choose an email address that spammers could guess easily, like ‘your_name@hotmail.com’.
  • Only give your main email address to people and companies you trust. If a website you're going to use only once asks you for an email address, get a new, free email address just for that site.
  • Read the privacy policies of the websites you visit. A good privacy policy should guarantee that the website will never sell your email address. See MrBuyGuy's privacy policy.
  • Use the highest anti-spam setting on your email program. But be careful. This could send some emails you do want into your junk folder. Be sure to check your junk folder regularly.
  • If you've already received spam, don't open it. Opening spam will tells the spammer that your email address is valid. They'll  keep on spamming you and could sell your email address to other spammers
  • Turn off email images. You can do this by changing your email program's default settings. A spammer can use an image within an email to tell if you've opened it.
  • Don't forward any marketing emails to your friends, or they'll be spammed, too.

Your Internet Service Provider and email program will be able to provide you with more tools for reducing spam.

How can I offer international shipping?

 If you would like to offer international shipping, click Tick to Ship Internationally on the Item Details page of your listing. If a buyer from another country wins your auction, they will have to provide you with a shipping address. Once you have their address, you can tell them the shipping cost. They can then pay for the item plus shipping.

I can't see my listing. What could the problem be?

 It generally takes 24 hours after listing an item for it to become searchable. Contact MrBuyGuy if more than 24 hours has passed and you still cannot find your listing.

Choosing a retailer

After you've decided to buy a product, you'll have to pick the retailer you want to purchase it from.

From the Product page, you'll see a list of all the retailers that sell the product, how much each retailer is currently charging for it, each retailer's average customer rating for the product and whether the retailer is currently stocking the product.

If you're thinking about buying from a particular retailer, click on Visit Store and you'll be taken to the Product page on that retailer's website.

From there, you can either purchase the product or go back to MrBuyGuy.com and view the product on another retailer's website.

Note that MrBuyGuy is not responsible for your safety or security on an external website, so shop carefully.

Why have you removed my listing?

 We reserve the right to take down a listing if it does not conform to MrBuy Guy's Terms & Conditions or Privacy Policy, or if the item listed is a Prohibited Item