How can we help you?

Browse through our comprehensive list of help topics below

Search and Research

If you would rather contact MrBuyGuy directly, please click here to find out how contact us.

Top Questions

How can I restore the listing I deleted?

 To recover a deleted listing, click on Deleted in the selling section of your dashboard.

What is a Classified Ad?

A classified ad is an ad that allows the buyer to make a purchase by contacting the seller directly. No bidding is a involved. Placing a classified ad is a quick and simple way to make a sale.

How to start looking

To start looking for a hotel, go to the MrBuyGuy Hotels page. You can do this by clicking on Hotels on the menu at the top of the page or by clicking on the Hotels tab.

Once you're on the Hotels page, you can choose any of a number of different ways to search:

1. If you're already sure about your destination, you can use the search box. Use the dropdown boxes to enter your requirements—place, the dates of your stay and the number of guests and rooms—and click then Search. You'll be brought to a page that lists all the hotels that meet your needs.  

2. Browse our Top Destinations if you haven't made up your mind about where you want to go. Clicking one of the destinations will take you to a page listing all the hotels in that city.

3. Clicking on one of our Trending Hotels will take you directly to the page for that hotel.

4. If you click on Browse all Destinations, you'll be taken to a page where you can browse for hotels by country.

How can I find a MrBuyGuy member?

To find a member (Shopaholic), use MrBuyGuy’s Advanced Search function.

Click on the down arrow next to the magnifying glass, and then click on A MrBuyGuy Shopaholic.

You will then be able to search for a particular Shopaholic.

How can I offer international shipping?

 If you would like to offer international shipping, click Tick to Ship Internationally on the Item Details page of your listing. If a buyer from another country wins your auction, they will have to provide you with a shipping address. Once you have their address, you can tell them the shipping cost. They can then pay for the item plus shipping.

Narrowing your search

Once you arrive at a page with a list of products, you may find that there are too many for you to compare.

To help you out, MrBuyGuy.com allows you to narrow your search.

If you haven't already filtered your product by category, you can do this now, by clicking on one of the categories on the left hand side of the page.

You can also filter by price, by using the slider.

For some products, you may be able to filter your search by a particular specification, such as brand, size, weight, material or energy rating.

By clicking on the Classified tab toward the top of the page, you can find out if you can purchase the product you want directly from another MrBuyGuy.com user.

How can I get help?

An easy way to get help is to browse through the topics in the help section to find the answer you need.

If you can't find the answer you're looking for, visit our Contact Page and tell us exactly what you'd like to know.

Someone will get back to you as soon as possible to give you the help you need.

How do I change my password?

Here's how to change your password:

  1. Click My Account at the top of the page.
  2. Click the My Account tab.
  3. Click Change Password on the left hand side of the page.
  4. Enter your current password and your new password in the spaces provided. You will have to type your new password a second time to confirm it.
  5. Click Change.

I want to find items sold by a particular seller. What should I do?

 If you wish to search for items which are currently being sold by a particular seller or you want to display the sellers entire past sales then by knowing seller’s user ID, you can do so easily.


To search for items by seller:

1.     Click Advanced Search

2.     Click Items by Seller.

3.     Enter the seller’s user ID. If you don't know what it is,hen select Show close and exact user ID matches.

4.     Click Search.

How can I include calculated shipping costs in my listing?

Click List Item at the top of the page, then click Sell Item, then fill out your listing. After you enter the details about your product, you will arrive at a section which asks you for shipping information. You will have two choices:

  • Free shipping
  • Specify shipping costs

Select Specifiy shipping costs, then fill in the cost and details in the spaces provided.  To offer more than one shipping option, click Add Another Shipping Option. The winner of the auction will be able to choose one of the options.