How can we help you?

Browse through our comprehensive list of help topics below

Search and Research

If you would rather contact MrBuyGuy directly, please click here to find out how contact us.

Top Questions

Why was my account suspended?

MrBuyGuy will suspend your account if you violate the website Terms & Conditions.

Contact us to find out why your account was suspended.

Can I leave feedback for unregistered members?

 No, you cannot submit feedback for unregistered members. We encourage all our users to register with MrBuyGuy.

How can I locate the items I want to buy?

 You can easily locate items on MrBuyGuy either by searching or browsing. Depending on what you are looking for, each process has its advantages.

a) Searching

Enter two or thre words describing the items in the Search text box located. Once you click the Search button, you will receive search results that match those words. The Searching option also allows you to narrow your search in many ways by offering advanced options and commands.

b) Browsing

You can keep on browsing until you come across something that might interest you. If you're not certain about what you want to purchase, you can scroll through the items.

How can I work with Search to help me find the items I want?

 You can alter the amount of information about each item and choose as to how your search results are sorted  by clicking Customize View at the top of the results page.

Things you can do:                             

·         Select the columns you want to display and change their order

·         Show more information about each item, including item number and location.

·        Show more seller on view more seller information, including the seller’s User ID and Feedback ranking.

·         Choose how your items are sorted.

Click Apply Changes button once you made your changes in order to apply your preferences each time you log in.

How do I stop spam?

Spam means emails you don't want. Spam can include unwanted advertising, pornography and scams designed to cheat you out of your money. 

Sometimes spam comes from companies or websites you've already registered with. Most reputable companies will have an unsubscribe option in their emails. Clicking on unsubscribe will stop the company from sending you unwanted emails.

Often, however, spam comes from people or companies you've never heard of. They guess, buy or steal your email address.

Spam from MrBuyGuy Members

If you receive unwanted emails from another MrBuyGuy member, you can make a complaint at the Information Commissioner's Office website.

Here are some tips to help reduce spam:

  • Don't publish your email address on the Internet.
  • Don't choose an email address that spammers could guess easily, like ‘your_name@hotmail.com’.
  • Only give your main email address to people and companies you trust. If a website you're going to use only once asks you for an email address, get a new, free email address just for that site.
  • Read the privacy policies of the websites you visit. A good privacy policy should guarantee that the website will never sell your email address. See MrBuyGuy's privacy policy.
  • Use the highest anti-spam setting on your email program. But be careful. This could send some emails you do want into your junk folder. Be sure to check your junk folder regularly.
  • If you've already received spam, don't open it. Opening spam will tells the spammer that your email address is valid. They'll  keep on spamming you and could sell your email address to other spammers
  • Turn off email images. You can do this by changing your email program's default settings. A spammer can use an image within an email to tell if you've opened it.
  • Don't forward any marketing emails to your friends, or they'll be spammed, too.

Your Internet Service Provider and email program will be able to provide you with more tools for reducing spam.

What are the advantages of registering as a business user and having my own store?

When you register with MrBuyGuy, you can choose to sign up as either a Private User or a Business User. Being a Business User allows you to create a store.

Having a store allows you to list all the items you want to sell in one place. This makes it easy for a buyer who’s interested in purchasing any of your products to view and purchase your other products as well.

You can use your store to show off all the items you’re selling and attract buyers.

With a store, you can:

  • Create a unique store theme that attracts buyers.
  • Upload as many images of your items as you want, so buyers can see them in any context and at any angle.
  • Save images to a photo gallery, so you can use the same images multiple times without having to upload them repeatedly. You can resize, rotate and edit the images in your photo gallery.
  • Add subtitles to your listings. This will make it easier for buyers to find your listings when they search for items.
  • Add a second category to your listings. This means more buyers will find your listings.
  • Use bold and highlighting in your listings.

All of these features are available free with any store.

Having a store also entitles you to free promarketing when you create a listing.

Depending on the store type you choose, you may also receive a discount off your total fees.

Additional features available with premium stores include

  • Inventory management
  • The ability to import listings from eBay
  • The ability to create a newsletter for buyers and to manage their email addresses and subscriptions
  • The ability to view your store’s statistics so you can monitor your selling activity and make improvements.

How does MrBuyGuy Buyer Protection work?

MrBuyGuy Buyer Protection allows buyers and sellers to dispute the outcomes of the auctions.  For example, if you are the buyer, and the seller fails to deliver the goods, you can place a dispute, which will act as a forum between the buyer and the seller.  MrBuyGuy generally stays out of disputes but will use the dispute centre as evidence when deciding whether to take action  on a member.  When you submit a dispute,  the other party will be notified and asked to respond. For example , if the seller does not send an item, the seller will be notified and asked why the item has not been sent.  If fhe seller repeatedly fails to send items purchased, MrBuyGuy will suspend the seller. 

MrBuyGuy Buyer Protection is designed to help buyers and sellers solve any problems they might have in a small number of steps.  Buyers and sellers the option to contact MrBuyGuy.   If a resolution cannot be made between buyer and seller, MrBuyGuy will takes an active role to ensure the dispute is resolved.

 

How do I buy an item?

Here's how to purchase an item on MrBuyGuy.

a. Locate the item.

Enter name of the item you want in the search box at the top of the page any or surf through the list of categories.

b. Learn about the item you found.

Carefully go through the item description. You can click the Ask a question link if you have any question about the item.

c. Review the seller's Feedback.

By looking at the seller’s Feedback score and reading the comments left by previous buyers, and by viewing the seller’s business reputation you can ensure the sellers credibility.

d. Bid or Buy It Now.        

Scroll down the item page to view the available purchase options. After making a choice you can either place a bid or make an instant purchase by making use of Buy It Now. If you make a bid, you are obliged to complete the transaction if you win the uction.

e. Pay for the item.

You can send your payment to the seller within three days after you have won or purchased the item. The seller will let you know how and where to send the payment.

How can I restore the listing I deleted?

 To recover a deleted listing, click on Deleted in the selling section of your dashboard.

How can I include calculated shipping costs in my listing?

Click List Item at the top of the page, then click Sell Item, then fill out your listing. After you enter the details about your product, you will arrive at a section which asks you for shipping information. You will have two choices:

  • Free shipping
  • Specify shipping costs

Select Specifiy shipping costs, then fill in the cost and details in the spaces provided.  To offer more than one shipping option, click Add Another Shipping Option. The winner of the auction will be able to choose one of the options.